OpenAthens Outage History

Started Oct 20, 2026, 06:35 AM UTC· resolved Oct 20, 2026, 12:48 PM UTC

1. monitoring Oct 20, 2026, 06:35 AM UTC

   We’re looking into an issue that's preventing OpenAthens users from accessing OpenAthens services. The outage is due to an issue with our infrastructure cloud provider. The issue started at 07:07 UK time We will continue to monitor and will update you within the next hour.

2. monitoring Oct 20, 2026, 07:32 AM UTC

   Our cloud provider is still experiencing issues and we are continuing to monitor. We will provide further updates as soon as we have more information.

3. monitoring Oct 20, 2026, 08:35 AM UTC

   We are continuing to monitor but there is currently no change in the status of the service.

4. monitoring Oct 20, 2026, 09:41 AM UTC

   We're sorry for the disruption. We are continuing to work with our hosting provider but there is currently no change in the status of the service.

5. monitoring Oct 20, 2026, 11:06 AM UTC

   We're sorry for the continued disruption. We continue to work with our hosting provider, but there has been no change in service status from their side at this time. We're following their guidance and actively exploring all available options to support the restoration of our products.

6. resolved Oct 20, 2026, 12:48 PM UTC

   We're happy to confirm our OpenAthens products are now back online following today's Google Cloud infrastructure incident. We'll continue to monitor performance closely.

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Started Sep 30, 2026, 05:30 AM UTC· resolved Sep 30, 2026, 12:17 PM UTC

1. identified Sep 30, 2026, 09:01 AM UTC

   A release to our core services at 6:30 a.m. UK time caused an outage to brokered authentication. We have now resolved the issue and will continue to monitor for the time being. We apologise for any inconvenience this has caused.

2. monitoring Sep 30, 2026, 09:01 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 30, 2026, 12:17 PM UTC

   Following the fix at 9:50 a.m UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

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Started Sep 15, 2026, 01:05 AM UTC· resolved Sep 15, 2026, 01:35 AM UTC

1. investigating Sep 15, 2026, 01:05 AM UTC

   We are currently investigating this issue.

2. identified Sep 15, 2026, 01:19 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Sep 15, 2026, 01:20 AM UTC

   We are continuing to work on a fix for this issue.

4. resolved Sep 15, 2026, 01:35 AM UTC

   This incident has been resolved.

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Started Jul 06, 2026, 09:35 AM UTC· resolved Jul 06, 2026, 12:02 PM UTC

1. identified Jul 06, 2026, 09:35 AM UTC

   Due to issues with the Jira Service Management Cloud platform, the OpenAthens support portal is currently unavailable. Our team is awaiting further information regarding this disruption. We will update you within the next hour.

2. monitoring Jul 06, 2026, 10:27 AM UTC

   Atlassian have begun to roll out a fix which is predicted to be completed within the next hour. We will update you once access is restored to the OpenAthens Support Portal.

3. resolved Jul 06, 2026, 12:02 PM UTC

   Access to the OpenAthens support portal has been restored.

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Started Jun 15, 2026, 07:00 AM UTC· resolved Jun 15, 2026, 07:00 AM UTC

1. resolved Jun 17, 2026, 02:14 PM UTC

   Some OpenAthens customers may have experienced difficulties when accessing online resources between 08:15 15th June and 13:30 17th June UK time. This was caused by a parsing issue that was introduced with a recent release of the OpenAthens authentication point. We rolled back this release to resolve the problem. We apologise for any inconvenience this caused.

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Started Apr 30, 2026, 01:17 PM UTC· resolved Apr 30, 2026, 01:57 PM UTC

1. investigating Apr 30, 2026, 01:17 PM UTC

   We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Authentication Point The issue started at 14:00 BST Our team is working to understand what has caused the issue and we will update you within the next hour.

2. monitoring Apr 30, 2026, 01:33 PM UTC

   We have applied a fix to the issue at 14:20 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

3. resolved Apr 30, 2026, 01:57 PM UTC

   Following the fix at 14:20 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

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Started Apr 21, 2026, 07:30 AM UTC· resolved Apr 21, 2026, 10:21 AM UTC

1. resolved Apr 23, 2026, 03:19 PM UTC

   An outage occurred between 08:34 and 11:21 BST during a routine upgrade of the Managed Proxy service. Customers accessing certain resources via the Redirector (https://go.openathens.net). During that time users would have seen a phishing error. We applied a fix as soon as we became aware of the incident which restored the service to full functionality.

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Started Feb 10, 2026, 10:30 AM UTC· resolved Feb 10, 2026, 02:29 PM UTC

1. investigating Feb 10, 2026, 02:26 PM UTC

   We have had reports of users encountering a 'This site took too long to respond' error whilst waiting for their links to be resolved.

2. monitoring Feb 10, 2026, 02:28 PM UTC

   The issue has been investigated and a fix has been applied

3. resolved Feb 10, 2026, 02:29 PM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 01:43 PM UTC· resolved Dec 05, 2025, 05:30 PM UTC

1. investigating Dec 05, 2025, 01:43 PM UTC

   We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Wayfinder The issue started at 13:09 BST Our team is working to understand what has caused the issue and we will update you within the next hour.

2. monitoring Dec 05, 2025, 02:05 PM UTC

   We have applied a fix to the issue at 13:38 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

3. monitoring Dec 05, 2025, 02:06 PM UTC

   Service is operational.

4. resolved Dec 05, 2025, 05:30 PM UTC

   Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

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Started Dec 01, 2025, 09:09 AM UTC· resolved Dec 01, 2025, 12:39 PM UTC

1. identified Dec 01, 2025, 09:09 AM UTC

   The maintenance for our Service Desk portal is ongoing past the original planned downtime. We appreciate that may cause some disruption and we are working towards a resolution as quick as possible. Thank you for your patience while we carry out improvements to our service. If you require support, please email [email protected] or phone +44 (0) 300 121 0043

2. identified Dec 01, 2025, 12:01 PM UTC

   The Service Desk portal is working as expected and you are now able to raise tickets as you were before.

3. resolved Dec 01, 2025, 12:39 PM UTC

   The Service Desk portal is now working as expected. The new portal will have a slightly new look. If you have any questions on this new experience please let us know.

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Started Nov 24, 2025, 09:43 AM UTC· resolved Nov 24, 2025, 10:19 AM UTC

1. identified Nov 24, 2025, 09:43 AM UTC

   Apologies for the short notice but we need to perform essential maintenance work on the following service: Service Desk Portal There will be a brief outage during a service restart

2. resolved Nov 24, 2025, 10:19 AM UTC

   This incident has been resolved.

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Started Sep 30, 2025, 11:45 AM UTC· resolved Oct 01, 2025, 06:26 AM UTC

1. investigating Sep 30, 2025, 11:45 AM UTC

   The provider we use for sending emails is currently experiencing an issue. This means you won't receive any emails from us, including login access code emails. You will still be able to send and receive emails from our Service desk. Our provider reports that they have identified the cause of the issue and are working toward a resolution. We will provide further updates when the situation changes. In the meantime emails should be queued and will be gradually released once the service is fully restored.

2. resolved Oct 01, 2025, 06:26 AM UTC

   This incident has now been resolved by the provider.

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Started Aug 27, 2025, 05:04 AM UTC· resolved Aug 27, 2025, 08:39 AM UTC

1. investigating Aug 27, 2025, 05:04 AM UTC

   We are currently investigating this issue.

2. investigating Aug 27, 2025, 05:12 AM UTC

   We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Redirector Asia / US The issue started at 05:27 GMT+01:00 Our team is working to understand what has caused the issue and we will update you within the next hour.

3. monitoring Aug 27, 2025, 05:43 AM UTC

   We have applied a fix to the issue at 06:30 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

4. resolved Aug 27, 2025, 08:39 AM UTC

   Following the fix at 06:30 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

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Started Aug 14, 2025, 08:33 AM UTC· resolved Aug 14, 2025, 02:57 PM UTC

1. identified Aug 14, 2025, 08:33 AM UTC

   We’re looking into an issue that’s affecting the following service(s) for some users. Service Desk portal The issue started at 9:33 BST Our team is working to understand what has caused the issue and we will update you within the next hour.

2. identified Aug 14, 2025, 08:33 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Aug 14, 2025, 08:40 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 14, 2025, 02:57 PM UTC

   This incident has been resolved.

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Started Aug 01, 2025, 01:45 AM UTC· resolved Aug 06, 2025, 09:37 AM UTC

1. investigating Aug 01, 2025, 01:45 AM UTC

   We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s).

2. identified Aug 01, 2025, 02:09 AM UTC

   We have made an adjustment to our service configuration in order to resolve the issue, and we are continuing to monitor.

3. monitoring Aug 01, 2025, 02:18 AM UTC

   We have applied a fix to the issue at 02:43 GMT, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date.

4. investigating Aug 01, 2025, 09:56 AM UTC

   Further minor downtime has occurred and we are continuing to investigate. The downtime is intermittent and causes a slow down of proxy resources using the eu1.proxy.openathens.net domain. Please contact our service desk team either at [email protected] or https://support.openathens.net if you require assistance regarding this matter. Thank you for your patience while we work on a fix.

5. resolved Aug 06, 2025, 09:37 AM UTC

   We have monitored the service and seen no outages since Friday 1st August. We are now confident that this issue has been resolved. If you have any questions then please contact our service desk: https://www.openathens.net/support

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Started Jun 12, 2025, 06:28 PM UTC· resolved Jun 13, 2025, 06:47 AM UTC

1. investigating Jun 12, 2025, 06:28 PM UTC

   We are currently experiencing some issues with our cloud provider which may be affecting certain OpenAthens services. We are investigating and will do all we can to lessen the impact to our customers.

2. identified Jun 12, 2025, 07:30 PM UTC

   We are still experiencing issues with our cloud provider which is affecting certain OpenAthens services. We are monitoring the situation and will provide further updates as the situation evolves.

3. monitoring Jun 12, 2025, 08:40 PM UTC

   Our infrastructure and all of the OpenAthens services our now running normally. Our engineering team will continue to monitor the situation closely throughout the night.

4. resolved Jun 13, 2025, 06:47 AM UTC

   Following the resolution and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

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Started May 02, 2025, 09:41 AM UTC· resolved May 09, 2025, 10:18 AM UTC

1. investigating May 02, 2025, 09:41 AM UTC

   We’re looking into an issue that’s affecting the following service. SP Dashboard Some connection rulesets are showing as disabled where they were enabled before. This is an issue in the user interface and the connections and rulesets are still working despite showing as disabled. Please be aware that if you press the save changes button while it's in the incorrect state, it will still save and therefore your connections may break for customers. In the mean time, we are disabling the save changes button. If you notice any issues with your connections then please contact the OpenAthens service desk https://www.openathens.net/support/

2. investigating May 02, 2025, 10:53 AM UTC

   We have now disabled the save changes button for connections in the service provider. If you require assistance making any changes please contact the OpenAthens service desk. https://www.openathens.net/support/

3. resolved May 09, 2025, 10:18 AM UTC

   We have released a fix and enabled the save changes button for connections in the service provider dashboard.

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Started Mar 18, 2025, 03:18 PM UTC· resolved Jun 12, 2025, 06:22 PM UTC

1. identified Mar 18, 2025, 03:18 PM UTC

   Institutional customers using custom SAML resources in OpenAthens should be aware of security vulnerabilities in Shibboleth Service Provider software and SimpleSAML Service Provider software which might affect the vendors they are connecting with. What you need to do: We suggest institutional customers using custom SAML resources in OpenAthens send these links to their vendors and ask them to confirm their Service Provider software is either unaffected or that the vulnerability has been addressed. To find the resources, please go into the admin area and look at the custom tab within the resource catalogue, you only need to concern yourself with the ones that say SAML. You can find more information here: https://shibboleth.net/pipermail/announce/2025-March/000337.html https://simplesamlphp.org/security/202501-01 For the avoidance of doubt: these vulnerabilities do NOT affect the OpenAthens service. Please direct all queries to the vendors for which your institution is using custom SAML resources in OpenAthens.

2. resolved Jun 12, 2025, 06:22 PM UTC

   This incident has been resolved.

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Started Feb 20, 2025, 08:35 AM UTC· resolved Feb 20, 2025, 11:52 AM UTC

1. investigating Feb 20, 2025, 08:35 AM UTC

   We’re looking into an issue that’s affecting the following service for some users. Managed Proxy service in APAC region ( AP2 Customers) The issue started at 08:29 UK Time Our team is working to understand what has caused the issue and we will update you within the next hour.

2. monitoring Feb 20, 2025, 08:42 AM UTC

   A fix has been implemented and we are monitoring the status.

3. investigating Feb 20, 2025, 09:07 AM UTC

   We're currently investigating an intermittent issue affecting the managed proxy service in the APAC region. Our team is working to understand what has caused the issue and we will update you within the next hour.

4. investigating Feb 20, 2025, 09:07 AM UTC

   We are continuing to investigate this issue.

5. monitoring Feb 20, 2025, 09:49 AM UTC

   We have applied a fix to the issue at 08:29 GMT, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

6. resolved Feb 20, 2025, 11:52 AM UTC

   Following the fix at 09:45 GMT and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

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Started Feb 03, 2025, 08:20 PM UTC· resolved Feb 05, 2025, 08:16 AM UTC

1. monitoring Feb 03, 2025, 08:20 PM UTC

   We’re looking into an issue that had intermittently affected the following services for some users. Authentication Point Authentication API The issue started at 19:35 GMT and ended at 20:00 GMT We have made an adjustment to our service configuration in order to resolve the issue, and we are continuing to monitor.

2. resolved Feb 05, 2025, 08:16 AM UTC

   Following the fix at 20:06 GMT and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

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Started Jan 27, 2025, 09:12 AM UTC· resolved Jan 27, 2025, 04:33 PM UTC

1. investigating Jan 27, 2025, 09:12 AM UTC

   We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Authentication Point Authentication API Authentication Broker The issue started at 08:50 GMT Our team is working to understand what has caused the issue and we will update you within the next hour.

2. investigating Jan 27, 2025, 09:13 AM UTC

   We are continuing to investigate this issue.

3. monitoring Jan 27, 2025, 09:32 AM UTC

   As of 9:15, a release has been rolled back and the service has been restored, we are continuing to monitor the situation.

4. resolved Jan 27, 2025, 04:33 PM UTC

   This incident has been resolved. Exact outage times are 08:50 to 09:15 UK time

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Started Dec 27, 2024, 12:30 AM UTC· resolved Dec 27, 2024, 01:15 AM UTC

1. resolved Jan 02, 2025, 11:42 AM UTC

   Users of the OpenAthens managed proxy service may have seen a 502 error in the browser between 00:40 - 01:15 GMT 27th December 2024.

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Started Oct 23, 2024, 01:15 PM UTC· resolved Oct 23, 2024, 02:25 PM UTC

1. investigating Oct 23, 2024, 01:15 PM UTC

   We’re looking into an issue that’s affecting the following service(s) for some users. Authentication Point Our team is working to understand what has caused the issue and we will update you within the next hour.

2. monitoring Oct 23, 2024, 01:21 PM UTC

   We have applied a fix to the issue at 14:21 BST, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

3. resolved Oct 23, 2024, 02:25 PM UTC

   Following the fix at 14:21 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

Read the full incident report →