One Identity Starling Outage History

One Identity Starling is up right now

One Identity Starling had 16 outages in the last 2 years totaling 1482h 22m of downtime, averaging 0.7 incidents per month.

There were 16 One Identity Starling outages since November 22, 2024 totaling 1482h 22m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.cloud.oneidentity.com

Major October 19, 2026

SRA RDP Web Sessions Failing October 19 - 8:40 UTC

Detected by Pingoru
Oct 19, 2026, 02:42 PM UTC
Resolved
Oct 19, 2026, 04:36 PM UTC
Duration
1h 53m
Affected: Remote AccessRemote AccessRemote Access
Timeline · 4 updates
  1. investigating Oct 19, 2026, 02:42 PM UTC

    Since 8:40 UTC October 19 SRA RDP Sessions are failing with: Error: Server returned an error on close: Connection closed with an error. UnauthorizedAccessException: Unable to access session. We are actively investigating the potential cause of this issue. All further updates will be posted here on our status page.

  2. identified Oct 19, 2026, 02:48 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Oct 19, 2026, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 19, 2026, 04:36 PM UTC

    The incident has been resolved.

Read the full incident report →

Major October 18, 2026

Unable to add allowed IP addresses in West US and North Europe

Detected by Pingoru
Oct 18, 2026, 01:11 PM UTC
Resolved
Oct 20, 2026, 02:45 PM UTC
Duration
2d 1h
Affected: Identity Manager On DemandIdentity Manager On Demand
Timeline · 2 updates
  1. identified Oct 18, 2026, 01:11 PM UTC

    Customers with an Identity Manager On Demand instance hosted in West US or North Europe may be unable to access their database from a new IP address after adding the address to the allowed list. Jump hosts are not affected. We have identified the cause and are working to resolve the issue. Workaround: If you need to add a new IP address, please contact Technical Support to have the IP address(es) manually added to the database firewall.

  2. resolved Oct 20, 2026, 02:45 PM UTC

    The team has resolved this issue and confirmed functionality has been fully restored.

Read the full incident report →

Major October 18, 2026

On Demand Services are not accessible Oct 18th 2026 06:00 UTC

Detected by Pingoru
Oct 18, 2026, 06:22 AM UTC
Resolved
Oct 18, 2026, 08:17 AM UTC
Duration
1h 55m
Affected: Account Email NotificationsIdentity Manager On DemandIdentity Manager On DemandAccount Email NotificationsAccount Email NotificationsAccount Services PortalIdentity Manager On DemandSafeguard On DemandSafeguard On DemandAccount Services PortalAccount Services PortalCloud AssistantCloud AssistantCloud AssistantSafeguard On DemandConnectConnectConnectPAM EssentialsPAM EssentialsRemote AccessRemote AccessRemote AccessSubscription and BillingSubscription and BillingSubscription and Billing
Timeline · 5 updates
  1. identified Oct 18, 2026, 06:22 AM UTC

    Since Oct 18th 2026 06:00 UTC, after a recent maintenance window, we are seeing degradation on a subset of services. The teams have identified an issue and are actively working on a fix.

  2. identified Oct 18, 2026, 06:58 AM UTC

    The issue has been identified, the team are continuing to work on a fix, we will provide another update in 30 mins.

  3. identified Oct 18, 2026, 07:35 AM UTC

    The issue has been identified, the team are continuing to work on a fix, we will provide another update in 30 mins.

  4. monitoring Oct 18, 2026, 08:05 AM UTC

    We have deployed the fix and on demand services are recovering. We are continuing to monitor the services closely.

  5. resolved Oct 18, 2026, 08:17 AM UTC

    All services have recovered with the exception of new provisioning and deprovisioning requests for Identity Manager. They will remain offline until Monday. Connect logs will also be unavailable until Monday.

Read the full incident report →

Critical July 23, 2026

All Services Affected in US-West

Detected by Pingoru
Jul 23, 2026, 04:04 PM UTC
Resolved
Jul 23, 2026, 07:27 PM UTC
Duration
3h 22m
Affected: Account Email NotificationsAccount Email NotificationsAccount Services PortalIdentity Manager On DemandAccount Services PortalCloud AssistantCloud AssistantSafeguard On DemandConnectConnectPAM EssentialsRemote AccessRemote AccessSubscription and BillingSubscription and Billing
Timeline · 8 updates
  1. investigating Jul 23, 2026, 04:04 PM UTC

    We are aware of incident and currently investigating.

  2. investigating Jul 23, 2026, 04:19 PM UTC

    We've identified an issue with a 3rd party provider and are working with them to resolve it.

  3. investigating Jul 23, 2026, 04:48 PM UTC

    We're monitoring the issue with our 3rd party provider and are working with them to resolve it.

  4. investigating Jul 23, 2026, 05:18 PM UTC

    We're continuing to monitor the issue with our 3rd party provider and are working with them to resolve it.

  5. investigating Jul 23, 2026, 05:50 PM UTC

    We continue to monitor the issue with our 3rd party provider and are working with them to resolve it.

  6. investigating Jul 23, 2026, 06:21 PM UTC

    We continue to monitor the issue with our 3rd party provider and are working with them to resolve it.

  7. monitoring Jul 23, 2026, 06:35 PM UTC

    The issue has been resolved and services are operational. We will continue to monitor service health.

  8. resolved Jul 23, 2026, 07:27 PM UTC

    We have completed our monitoring and testing efforts. Services in the US-West have been restored to full health.

Read the full incident report →

Minor April 7, 2026

Connect "Recent Connector Logs" page not displaying data

Detected by Pingoru
Apr 07, 2026, 04:06 PM UTC
Resolved
Apr 07, 2026, 08:08 PM UTC
Duration
4h 1m
Affected: ConnectConnect
Timeline · 2 updates
  1. identified Apr 07, 2026, 04:06 PM UTC

    The "Recent Connector Logs" page is not properly displaying log data. The issue has been identified and we are working towards a resolution. We will update this page as we progress towards resolution.

  2. resolved Apr 07, 2026, 08:08 PM UTC

    A fix has been implemented and issue has been resolved.

Read the full incident report →

Minor October 21, 2025

Starling Connect service network connectivity disruption October 21 12:09 UTC

Detected by Pingoru
Oct 21, 2025, 03:23 PM UTC
Resolved
Oct 21, 2025, 05:03 PM UTC
Duration
1h 40m
Affected: Connect
Timeline · 3 updates
  1. investigating Oct 21, 2025, 03:23 PM UTC

    Since 12:09 UTC October 21, Starling One Identity Connect services may have degraded performance, due to a 3rd party component that we depend on is experiencing an outage in the West US region. We are actively monitoring the issue. All further updates will be posted here on our status page.

  2. monitoring Oct 21, 2025, 04:40 PM UTC

    Microsoft has confirmed that the issue is now resolved. We are currently monitoring the system to ensure stability and verify that no residual impact remains.

  3. resolved Oct 21, 2025, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 5, 2025

Status update from OneLogin regarding Smart Hooks in US Operating Region

Detected by Pingoru
Sep 05, 2025, 07:04 AM UTC
Resolved
Sep 05, 2025, 08:16 AM UTC
Duration
1h 12m
Affected: PAM Essentials
Timeline · 5 updates
  1. investigating Sep 05, 2025, 07:04 AM UTC

    Message: OneLogin Engineers have identified an issue; some customers may be experiencing degraded performance that might delay service response time. We are working to quickly restore service. Current Status: Degraded Performance Started: September 4, 2025 11:32PM PDT

  2. identified Sep 05, 2025, 07:06 AM UTC

    [Investigating] OneLogin Engineers have identified an issue; some customers may be experiencing degraded performance that might delay service response time. We are working to quickly restore service.

  3. identified Sep 05, 2025, 07:08 AM UTC

    [Investigating] OneLogin Engineers have mitigated the issue while they investigate the root cause. Customers should now find that Smart Hook errors have been resolved.

  4. monitoring Sep 05, 2025, 07:44 AM UTC

    [Monitoring] Engineers have resolved the issue are are currently monitoring.

  5. resolved Sep 05, 2025, 08:16 AM UTC

    [Resolved] OneLogin Engineers have resolved the issue.

Read the full incident report →

Major August 21, 2025

Starling Cloud Assistant not sending messages.

Detected by Pingoru
Aug 21, 2025, 03:43 PM UTC
Resolved
Aug 21, 2025, 05:33 PM UTC
Duration
1h 50m
Affected: Cloud AssistantCloud AssistantCloud Assistant
Timeline · 5 updates
  1. investigating Aug 21, 2025, 03:43 PM UTC

    We are investigating issue with Starling Cloud Assistant not sending messages. We will provide regular updates as the investigation/resolution progresses.

  2. identified Aug 21, 2025, 04:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 21, 2025, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2025, 05:33 PM UTC

    This issue has been resolved, all functionality should be back to normal at this time.

  5. postmortem Sep 04, 2025, 08:35 PM UTC

    **What happened?** 08/21/25 6:43 AM UTC Functionality of Starling Cloud Assistant US/EU was interrupted. **What went wrong and why?** The client secrets used by the Cloud Assistant application expired. This caused the Cloud Assistant apps in Prod US and EU to fail authentication thus interrupting functionality. Automated emails are used to notify our product teams of upcoming secret expiries and to take action. This email notification was mis-processed by our internal team, so the corresponding work items were not created or performed. **How did we respond?** The secrets were updated and the Cloud Assistant applications were restarted, resolving issue. **How are we making incidents like this less likely or less impactful?** Our team is automating the email workflow to create a work item so that secret expiration notices are not missed in future.

Read the full incident report →

Major August 11, 2025

Logins to PAM Essentials via OneLogin Impacted, EU region

Detected by Pingoru
Aug 11, 2025, 09:16 AM UTC
Resolved
Aug 11, 2025, 01:03 PM UTC
Duration
3h 46m
Affected: PAM Essentials
Timeline · 5 updates
  1. investigating Aug 11, 2025, 09:16 AM UTC

    Status update from OneLogin regarding MFA, Portal, Single Sign-On Service in EU Operating Region Message: OneLogin Engineers have identified an issue with Single Sign-On Services; some customers may be experiencing degraded performance. We are working to quickly restore service.

  2. investigating Aug 11, 2025, 09:57 AM UTC

    Status update from OneLogin regarding MFA, Portal, Single Sign-On Service in EU Operating Region We are continuing to investigate an issue impacting some customers relating to SSO.

  3. investigating Aug 11, 2025, 11:09 AM UTC

    Status update from OneLogin regarding MFA, Portal, Single Sign-On Service, PAM Essentials in EU Operating Region Message: We have identified a problem impacting SSO services and have implemented measures to resolve it. We will continue to monitor all services to ensure they are fully operational.

  4. investigating Aug 11, 2025, 01:03 PM UTC

    Message: Issue has been resolved, all services are fully operational.

  5. resolved Aug 11, 2025, 01:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2025

OneLogin outage impacting PAM Essentials, US region

Detected by Pingoru
May 19, 2025, 03:20 PM UTC
Resolved
May 19, 2025, 04:52 PM UTC
Duration
1h 32m
Affected: PAM Essentials
Timeline · 3 updates
  1. investigating May 19, 2025, 03:20 PM UTC

    [Investigating] OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service.

  2. monitoring May 19, 2025, 04:27 PM UTC

    OneLogin Engineers have mitigated the cause of SSO failures. Functionality has been restored. We will continue to monitor over the next 30 minutes.

  3. resolved May 19, 2025, 04:52 PM UTC

    OneLogin Engineers have mitigated the issue and services have been restored.

Read the full incident report →

Minor May 13, 2025

Logins to PAM Essentials via OneLogin Impacted

Detected by Pingoru
May 13, 2025, 11:01 AM UTC
Resolved
May 13, 2025, 05:25 PM UTC
Duration
6h 24m
Affected: PAM EssentialsPAM Essentials
Timeline · 5 updates
  1. investigating May 13, 2025, 11:01 AM UTC

    Logins to PAM Essentials via OneLogin are currently unavailable. Further updates relevant to PAM Essentials will be provided when available. Updates relevant to OneLogin can be found at https://www.onelogin.com/status.

  2. investigating May 13, 2025, 12:29 PM UTC

    We are continuing to investigate this issue. A further update will be posted in 1 hour.

  3. identified May 13, 2025, 03:33 PM UTC

    Logins are returning to normal after implementing mitigations to the outage.

  4. identified May 13, 2025, 04:38 PM UTC

    We are continuing to work on a fix for the issue.

  5. resolved May 13, 2025, 05:25 PM UTC

    This incident has been resolved.

Read the full incident report →