One Identity Starling incident
Status update from OneLogin regarding Smart Hooks in US Operating Region
Resolved after 1 hour 12 minutes, affecting PAM Essentials, on September 5, 2025.
[Monitoring] Engineers have resolved the issue are are currently monitoring.
Affected components
Update timeline
- investigating Sep 05, 2025, 07:04 AM UTC
Message: OneLogin Engineers have identified an issue; some customers may be experiencing degraded performance that might delay service response time. We are working to quickly restore service. Current Status: Degraded Performance Started: September 4, 2025 11:32PM PDT
- identified Sep 05, 2025, 07:06 AM UTC
[Investigating] OneLogin Engineers have identified an issue; some customers may be experiencing degraded performance that might delay service response time. We are working to quickly restore service.
- identified Sep 05, 2025, 07:08 AM UTC
[Investigating] OneLogin Engineers have mitigated the issue while they investigate the root cause. Customers should now find that Smart Hook errors have been resolved.
- monitoring Sep 05, 2025, 07:44 AM UTC
[Monitoring] Engineers have resolved the issue are are currently monitoring.
- resolved Sep 05, 2025, 08:16 AM UTC
[Resolved] OneLogin Engineers have resolved the issue.
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