One Identity Starling incident
Logins to PAM Essentials via OneLogin Impacted, EU region
Resolved after 3 hours 46 minutes, affecting PAM Essentials, on August 11, 2025.
Message: Issue has been resolved, all services are fully operational.
Affected components
Update timeline
- investigating Aug 11, 2025, 09:16 AM UTC
Status update from OneLogin regarding MFA, Portal, Single Sign-On Service in EU Operating Region Message: OneLogin Engineers have identified an issue with Single Sign-On Services; some customers may be experiencing degraded performance. We are working to quickly restore service.
- investigating Aug 11, 2025, 09:57 AM UTC
Status update from OneLogin regarding MFA, Portal, Single Sign-On Service in EU Operating Region We are continuing to investigate an issue impacting some customers relating to SSO.
- investigating Aug 11, 2025, 11:09 AM UTC
Status update from OneLogin regarding MFA, Portal, Single Sign-On Service, PAM Essentials in EU Operating Region Message: We have identified a problem impacting SSO services and have implemented measures to resolve it. We will continue to monitor all services to ensure they are fully operational.
- investigating Aug 11, 2025, 01:03 PM UTC
Message: Issue has been resolved, all services are fully operational.
- resolved Aug 11, 2025, 01:03 PM UTC
This incident has been resolved.
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