One Identity Starling incident
On Demand Services are not accessible Oct 18th 2026 06:00 UTC
Resolved after 1 hour 55 minutes, affecting Account Email Notifications and Identity Manager On Demand and 1 more, on October 18, 2026.
All services have recovered with the exception of new provisioning and deprovisioning requests for Identity Manager. They will remain offline until Monday. Connect logs will also be unavailable until Monday.
Affected components
Update timeline
- identified Oct 18, 2026, 06:22 AM UTC
Since Oct 18th 2026 06:00 UTC, after a recent maintenance window, we are seeing degradation on a subset of services. The teams have identified an issue and are actively working on a fix.
- identified Oct 18, 2026, 06:58 AM UTC
The issue has been identified, the team are continuing to work on a fix, we will provide another update in 30 mins.
- identified Oct 18, 2026, 07:35 AM UTC
The issue has been identified, the team are continuing to work on a fix, we will provide another update in 30 mins.
- monitoring Oct 18, 2026, 08:05 AM UTC
We have deployed the fix and on demand services are recovering. We are continuing to monitor the services closely.
- resolved Oct 18, 2026, 08:17 AM UTC
All services have recovered with the exception of new provisioning and deprovisioning requests for Identity Manager. They will remain offline until Monday. Connect logs will also be unavailable until Monday.
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