Is One Identity Starling down?
Last checked 2m agoNo incidents right now.
One Identity Starling is operational right now. Last checked 2m ago; the most recent incident resolved 3d ago.
Real-time One Identity Starling status, recent outages, and incident history: pulled directly from One Identity Starling's official status page at status.cloud.oneidentity.com every 5 minutes. Pingoru tracks 26 One Identity Starling services and has captured 14 incidents in the last 90 days (98.57% uptime). Get email, Slack, Discord, or webhook alerts the moment One Identity Starling reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Remote AccessRemote AccessRemote Access
Timeline · 4 updates
- investigating · Oct 19, 2026, 02:42 PM UTC
Since 8:40 UTC October 19 SRA RDP Sessions are failing with: Error: Server returned an error on close: Connection closed with an error. UnauthorizedAccessException: Unable to access session. We are actively investigating the potential cause of this issue. All further updates will be posted here on our status page.
- identified · Oct 19, 2026, 02:48 PM UTC
The issue has been identified and we are working on a fix.
- monitoring · Oct 19, 2026, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 19, 2026, 04:36 PM UTC
The incident has been resolved.
Latest: The incident has been resolved.
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- Identity Manager On DemandIdentity Manager On Demand
Timeline · 2 updates
- identified · Oct 18, 2026, 01:11 PM UTC
Customers with an Identity Manager On Demand instance hosted in West US or North Europe may be unable to access their database from a new IP address after adding the address to the allowed list. Jump hosts are not affected. We have identified the cause and are working to resolve the issue. Workaround: If you need to add a new IP address, please contact Technical Support to have the IP address(es) manually added to the database firewall.
- resolved · Oct 20, 2026, 02:45 PM UTC
The team has resolved this issue and confirmed functionality has been fully restored.
Latest: The team has resolved this issue and confirmed functionality has been fully restored.
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- Account Email NotificationsIdentity Manager On DemandIdentity Manager On DemandAccount Email NotificationsAccount Email NotificationsAccount Services PortalIdentity Manager On DemandSafeguard On DemandSafeguard On DemandAccount Services Portal
Timeline · 5 updates
- identified · Oct 18, 2026, 06:22 AM UTC
Since Oct 18th 2026 06:00 UTC, after a recent maintenance window, we are seeing degradation on a subset of services. The teams have identified an issue and are actively working on a fix.
- identified · Oct 18, 2026, 06:58 AM UTC
The issue has been identified, the team are continuing to work on a fix, we will provide another update in 30 mins.
- identified · Oct 18, 2026, 07:35 AM UTC
The issue has been identified, the team are continuing to work on a fix, we will provide another update in 30 mins.
- monitoring · Oct 18, 2026, 08:05 AM UTC
We have deployed the fix and on demand services are recovering. We are continuing to monitor the services closely.
- resolved · Oct 18, 2026, 08:17 AM UTC
All services have recovered with the exception of new provisioning and deprovisioning requests for Identity Manager. They will remain offline until Monday. Connect logs will also be unavailable until Monday.
Latest: All services have recovered with the exception of new provisioning and deprovisioning requests for Identity Manager. They will remain offline until Monday. Connect logs will also b…
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Incident record
Since April 2026 · Statuspage by Atlassian · 26 components checked every 5 minutesThe longest incident in the last year, PAM Essentials Issue with web-based RDP sessions on November 20, 2025, ran for 13 days. 29 maintenance windows announced in the same period.
Most affected components, last 12 months
- Connect3
- Identity Manager On Demand3
- PAM Essentials3
- Remote Access3
- Remote Access3
Latest incidents
- SRA RDP Web Sessions Failing October 19 - 8:40 UTC
Since 8:40 UTC October 19 SRA RDP Sessions are failing with: Error: Server returned an error on close: Connection closed with an error.…
- Unable to add allowed IP addresses in West US and North Europe
Customers with an Identity Manager On Demand instance hosted in West US or North Europe may be unable to access their database from a new IP address after…
- On Demand Services are not accessible Oct 18th 2026 06:00 UTC
Since Oct 18th 2026 06:00 UTC, after a recent maintenance window, we are seeing degradation on a subset of services. The teams have identified an issue and are…
- Started Oct 19, 2026, 02:42 PM UTC · Resolved Oct 19, 2026, 04:36 PM UTC · 1h 53m
- Started Oct 18, 2026, 01:11 PM UTC · Resolved Oct 20, 2026, 02:45 PM UTC · 2d 1h
- Started Oct 18, 2026, 06:22 AM UTC · Resolved Oct 18, 2026, 08:17 AM UTC · 1h 55m