PAM Essentials Issue with web-based RDP sessions

Update timeline

1. investigating Nov 20, 2025, 09:28 PM UTC

   We are investigating an issue impacting web-based RDP sessions when using Chromium-based browsers in PAM Essentials. SSH Sessions are unaffected. Workarounds: using non-Chromium browsers such as Firefox or accessing services through native clients have proven effective.

2. investigating Nov 20, 2025, 11:32 PM UTC

   We are continuing to investigate this issue.

3. investigating Nov 21, 2025, 03:08 AM UTC

   We are continuing to investigate this issue.

4. investigating Nov 21, 2025, 04:19 AM UTC

   We are continuing to investigate this issue.

5. investigating Nov 21, 2025, 10:54 AM UTC

   We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

6. investigating Nov 21, 2025, 01:02 PM UTC

   We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

7. investigating Nov 21, 2025, 02:17 PM UTC

   We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

8. investigating Nov 21, 2025, 03:31 PM UTC

   We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

9. investigating Nov 21, 2025, 04:42 PM UTC

   We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client and Firefox are not impacted. We will continue to work on this issue over the weekend. The next update is scheduled for Monday morning. If any relevant change to the situation happens, we will update the statuspage.

10. investigating Nov 24, 2025, 10:01 AM UTC

    We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

11. investigating Nov 24, 2025, 03:40 PM UTC

    We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client and Firefox are not impacted. We will continue to work on this issue. The next update is scheduled for Tuesday morning. If any relevant change to the situation happens, we will update the statuspage.

12. investigating Nov 25, 2025, 10:11 AM UTC

    We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

13. investigating Nov 26, 2025, 09:58 AM UTC

    We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

14. identified Nov 28, 2025, 11:36 AM UTC

    We have identified the root cause of the issue and a fix is being implemented.

15. identified Dec 01, 2025, 09:15 AM UTC

    We have identified the root cause of the issue and a fix is being implemented.

16. identified Dec 02, 2025, 06:23 PM UTC

    We have identified the root cause of the issue and a fix is being implemented.

17. monitoring Dec 03, 2025, 09:29 AM UTC

    We deployed the fix to production. Currently monitoring it.

18. resolved Dec 03, 2025, 02:32 PM UTC

    This incident is resolved