One Identity Starling incident
SRA RDP Web Sessions Failing October 19 - 8:40 UTC
Resolved after 1 hour 53 minutes, affecting Remote Access and Remote Access and 1 more, on October 19, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 19, 2026, 02:42 PM UTC
Since 8:40 UTC October 19 SRA RDP Sessions are failing with: Error: Server returned an error on close: Connection closed with an error. UnauthorizedAccessException: Unable to access session. We are actively investigating the potential cause of this issue. All further updates will be posted here on our status page.
- identified Oct 19, 2026, 02:48 PM UTC
The issue has been identified and we are working on a fix.
- monitoring Oct 19, 2026, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 19, 2026, 04:36 PM UTC
The incident has been resolved.
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