One Identity Starling incident

Logins to PAM Essentials via OneLogin Impacted, EU region

Major Resolved View vendor source →

One Identity Starling experienced a major incident on August 11, 2025 affecting PAM Essentials, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 09:16 AM UTC
Resolved
Aug 11, 2025, 01:03 PM UTC
Duration
3h 46m
Detected by Pingoru
Aug 11, 2025, 09:16 AM UTC

Affected components

PAM Essentials

Update timeline

  1. investigating Aug 11, 2025, 09:16 AM UTC

    Status update from OneLogin regarding MFA, Portal, Single Sign-On Service in EU Operating Region Message: OneLogin Engineers have identified an issue with Single Sign-On Services; some customers may be experiencing degraded performance. We are working to quickly restore service.

  2. investigating Aug 11, 2025, 09:57 AM UTC

    Status update from OneLogin regarding MFA, Portal, Single Sign-On Service in EU Operating Region We are continuing to investigate an issue impacting some customers relating to SSO.

  3. investigating Aug 11, 2025, 11:09 AM UTC

    Status update from OneLogin regarding MFA, Portal, Single Sign-On Service, PAM Essentials in EU Operating Region Message: We have identified a problem impacting SSO services and have implemented measures to resolve it. We will continue to monitor all services to ensure they are fully operational.

  4. investigating Aug 11, 2025, 01:03 PM UTC

    Message: Issue has been resolved, all services are fully operational.

  5. resolved Aug 11, 2025, 01:03 PM UTC

    This incident has been resolved.