ON24 had 31 outages in the last 2 years totaling 188h 33m of downtime — averaging 1.3 incidents per month.
There were 31 ON24 outages since August 28, 2024 totaling 188h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
ON24 has received reports that some Engagement Hub, Target and Nurture Audience pages are not loading as expected. Our technical teams have applied a fix and we are continuing to monitor the results.
This incident has been resolved.
We are currently investigating an issue affecting customers using ESRI Pre-Live and Post-Live. Users may be unable to advance slides or start recordings. When attempting to move slides forward or press the Record button, no action occurs. Our team is actively investigating and will provide updates as more information becomes available.
We have identified the issue affecting customers using ESRI Pre-Live and Post-Live and have applied a fix. Users should now be able to advance slides and start recordings as expected. Our team will continue monitoring for stability and will provide further updates if needed.
This incident has been resolved.
We are investigating reports of increased latency when loading slides. We’ll provide an update as soon as we have more information.
We are continuing to investigate the latency observed when loading slides in Audience Consoles. Our team is actively working to identify the cause and will share another update as soon as more information is available.
We have identified the issue causing latency when loading slides on the Audience Consoles and have implemented a fix. We are continuing to monitor performance to confirm the issue is fully resolved. Thank you for your patience.
This incident has been resolved.
The ON24 platform experienced a brief issue with access to Audience and Preview URLs and temporarily blocking entry to events and other functionality. The greatest impact was seen between 2:40am and 3am Pacific time, however delays in Audience URL functionality spanned between 1:45am and 4:00am Pacific. The ON24 team has implemented changes to allow proper access and the issue was resolved. While URLs are currently available some Engagement tools may experience degraded functionality in some events. The team continues to monitor the stability of the ON24 Platform and will make updates as needed.
We are continuing to monitor stability of the Audience URLs, however issues appear to be resolved at this time. Anomalies with Engagement tool functionality is also back to full functionality.
This issue has been resolved and full Audience URL and Engagement Tool functionality is working as expected.
Currently PDF slide uploads (for the Slides Engagement Tool) are seeing significant delays or failures. This is being investigated as a priority by our teams. As a temporary work around please screen-share or upload PPT/PPTX files for slide presentations until resolved.
PDF Slide Uploads are processing in a timely fashion again. The ON24 engineering teams will continue monitoring to ensure stability and prevent recurrence. Thank you for your patience!
This incident has been resolved.
ON24 and LinkedIn are aware of an issue where registrants captured in LinkedIn Events are not being pushed to the corresponding ON24 event. Our engineering teams are actively investigating and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
Registrants captured in LinkedIn Events are now successfully syncing to the corresponding ON24 event again. ON24 and LinkedIn engineering teams are continuing to work together to repush registrants who may have been missed during the incident window. Once this process is complete, we will provide a final update. Thank you for your patience.
This incident has been resolved.
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working toward a resolution.
Event emails are seeing full delivery and receipt for emails. While previous emails may be delayed all new emails are being sent and received as expected.
This incident has been resolved.
ON24 is aware that some users are receiving multiple ON24 emails (confirmation, reminder, etc). The ON24 team is investigating the issue and working with their service partner toward a resolution.
A fix has been implemented and we are monitoring the results. Thank you for your patience.
This incident has been resolved.
We wanted to share a quick update regarding the recent ON24 platform release. A small number of users may have experienced a minor issue with the platform. Out of an abundance of caution and to ensure the flawless delivery of events, we have decided to temporarily rollback the recent release. The platform is 100% operational, and no action is needed on your part. Please keep an eye on the Release Notes in our Knowledge Center for the latest information and updates.
This incident has been resolved.
ON24 IT and Engineering have been engaged and are actively addressing the issue.
This incident has been resolved. Audience pages are loading as expected again. Thank you for your patience!
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working with their service partner toward a resolution.
A fix for the email issue has been implemented and is being monitored for continued stability. Emails may have delayed/late delivery if they were scheduled to be sent during the active issue.
This incident has been resolved. Thank you for your patience.
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working toward a resolution.
The issue impacting the timely delivery of some ON24 event emails has been identified and the ON24 team is working with its service partners to implement a resolution.
The issue impacting the timely delivery of some ON24 event emails has been identified and the ON24 team is working with its service partners to implement a resolution.
The ON24 team has implemented a solution and we are seeing full delivery and receipt for emails, though some may be delayed. The team is monitoring for stability, however no further delay is expected on new emails.
The ON24 team has implemented a complete solution and we are seeing full delivery and receipt for emails. While previous emails may be delayed all new emails are being sent and received as expected.
ON24 Report URLs are currently not loading for newly created events or delayed in displaying attendee metrics. The ON24 technical teams are actively investigating. (No data loss or direct live event impact is expected).
The issue has been identified and a fix is being implemented ASAP. Data latency should catch up over the next 4-5 hours. Thank you for your patience!
Event activity reports are populating within expected timelines and this issue has been resolved. Thank you again for your patience!
ON24 has received reports that calls to REST API are having issues processing requests. Our team is looking into this issue at the highest priority. More information to come soon. Thank you for your patience.
We're happy to report that the issues with the REST API calls have been fully resolved. All calls are now connecting successfully. Thanks for your patience again!
We are currently experiencing a delay in slide decks processing due to a backlog. Slides are successfully being processed, however please be advised this will take more time the usual to fully upload. Thank you for your patience.
We are no longer experiencing a delay in slide deck processing. Slides are processing in a timely fashion. Thank you again for your patience.
ON24 has received reports that calls to REST API are having issues processing calls and throwing an error. Our technical teams are looking into this issue at the highest priority. More information to come soon.
A fix has been implemented and we are monitoring the results. Thank you for your patience.
This incident has been resolved.
ON24 is aware of some events experiencing issues streaming and are actively investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing occasional media player buffering on some live video events. The ON24 engineering and network teams are actively investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
ON24 has received reports that some Engagement Hub Audience pages are not loading as expected. Our technical teams are working on this as a priority and we'll provide more information when we have it.
Engagement Hub pages are loading as expected again. Thank you for your patience!
ON24 has received reports that some events with China Cache enabled are not loading the Audience or Preview URLs properly. The ON24 technical and engineering teams are currently investigating as a priority.
We are continuing to investigate this issue.
The issue with Audience or Preview URLs failing to load has been identified and a temporary solution put into place. All Audience and Preview URLs should be loading properly at this time. The ON24 technical and engineering teams are continuing investigation for a complete resolution.
The issue with Audience and Preview URLs loading properly with China Cache has been resolved and pages are loading as expected.
ON24 has received reports that some events are not playing uploaded captions on the audience console as expected. The ON24 technical and engineering teams are currently investigating as a priority.
Uploaded captions are playing on the audience console as expected again. Thank you for your patience!
ON24 has received reports that calls to REST API are having issues connecting or processing. Our team is looking into this issue at the highest priority. More information to come soon.
We are happy to report that the issues with REST API calls have been resolved and all calls are connecting successfully. Thank you for your patience.
ON24 Live Chat Support is currently not accessible via the ON24 Webcast Elite URLs. ON24 Live Chat Support can still be accessed via the Knowledge Center in addition to other ON24 service pages, and the support ticketing feature is fully functional. If Live Chat Support is needed please visit the ON24 Knowledge Center to start a chat with an ON24 Support team member. There is no impact to live events, presenter chat or chat modules used in event consoles.
This issue has been resolved and the ON24 Live Chat Support is available from all expected ON24 platform locations.