Omnisend incident

Delay in creating contacts with possible impact on other product areas

Minor Resolved View vendor source →

Omnisend experienced a minor incident on August 29, 2025 affecting Shopify and Segments and 1 more component, lasting 5h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2025, 03:22 AM UTC
Resolved
Aug 29, 2025, 09:05 AM UTC
Duration
5h 43m
Detected by Pingoru
Aug 29, 2025, 03:22 AM UTC

Affected components

ShopifySegmentsIntegrations

Update timeline

  1. investigating Aug 29, 2025, 03:22 AM UTC

    There is a delay in creating contacts, with a possible impact on other product areas. Team is investigating and monitoring.

  2. identified Aug 29, 2025, 03:23 AM UTC

    The issue has been identified and the team is working on a fix.

  3. monitoring Aug 29, 2025, 06:19 AM UTC

    The queue is decreasing; we are monitoring the situation.

  4. monitoring Aug 29, 2025, 09:05 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 29, 2025, 09:05 AM UTC

    This incident has been resolved.