Omnisend Outage History
Omnisend is up right nowPingoru has recorded 52 incidents for Omnisend: 14 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 4 of 720 (1%) |
| May 2026 | 2 | 7 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 589 (0%) |
Incidents, newest first
Minor June 16, 2025 Customer breakdown page does not display number of contacts in each stage 6h 40m Shopify, BigCommerce, WooCommerce, Wix and 1 more
Started Jun 16, 2025, 11:24 AM UTC· resolved Jun 16, 2025, 06:05 PM UTC
- investigating Jun 16, 2025, 11:24 AM UTC
We are currently investigating this incident.
- identified Jun 16, 2025, 01:14 PM UTC
During the Google Cloud Platform (GCP) outage last week, one of our RFM services experienced a disruption and did not automatically recover. We are currently working to bring the service back online and will provide updates as progress is made.
- monitoring Jun 16, 2025, 01:15 PM UTC
A fix has been implemented, and we are currently monitoring the results to ensure full recovery. We’ll continue to provide updates as necessary.
- resolved Jun 16, 2025, 06:05 PM UTC
This incident has been resolved.
Critical June 12, 2025 GCP (Google cloud provider) 2h 46m Email, Shopify, API, SMS and 12 more
Started Jun 12, 2025, 07:28 PM UTC· resolved Jun 12, 2025, 10:15 PM UTC
- identified Jun 12, 2025, 07:28 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 12, 2025, 07:41 PM UTC
Google Cloud Tech IRT confirmed recovery in most regions; ETA for full recovery ~15 minutes.
- identified Jun 12, 2025, 07:43 PM UTC
UI still doesn't work. Waiting for full recovery
- monitoring Jun 12, 2025, 07:45 PM UTC
UI still doesn't work. Waiting for full recovery
- monitoring Jun 12, 2025, 07:59 PM UTC
Google Cloud Support has reported that the underlying dependency has been restored in all regions except us-central1. There is currently no estimated time of full service recovery.
- monitoring Jun 12, 2025, 08:33 PM UTC
Services are gradually coming back online, and the team is actively monitoring and verifying system components.
- monitoring Jun 12, 2025, 09:16 PM UTC
Google Cloud provider has implemented mitigation for the issue in us-central1 and we are seeing signs of some recovery. They expect the recovery to complete in less than an hour their side. Omnisend team on duty is investigating the impact and trying to get our services up and running.
- monitoring Jun 13, 2025, 03:27 AM UTC
Incident has been resolved. Our services are fully operational.
- resolved Jun 13, 2025, 03:28 AM UTC
Incident has been resolved. Our services are fully operational.
Major June 9, 2025 Omnisend - app.omnisend.com is not accessible 4m API, Access
Started Jun 09, 2025, 11:51 AM UTC· resolved Jun 09, 2025, 11:56 AM UTC
- investigating Jun 09, 2025, 11:51 AM UTC
We are currently investigating this incident.
- investigating Jun 09, 2025, 11:55 AM UTC
We are continuing to investigate this issue.
- resolved Jun 09, 2025, 11:56 AM UTC
This incident has been resolved.
Minor May 14, 2025 Sender domains missing DNS records from Email Provider 1h 40m Email, Shopify, BigCommerce, Campaigns and 2 more
Started May 14, 2025, 07:26 PM UTC· resolved May 14, 2025, 09:07 PM UTC
- identified May 14, 2025, 07:26 PM UTC
Some brands may be unable to send campaigns due to missing DNS records. We are actively working to resolve this for all affected accounts. You can manually verify records in the Omnisend app: Store Settings → Sender Domains → "Verify Records".
- monitoring May 14, 2025, 08:40 PM UTC
A fix has been applied, and campaign sending should now be restored. We are currently reviewing all domains to ensure none were missed.
- resolved May 14, 2025, 09:07 PM UTC
The incident has been resolved.
Notice May 6, 2025 Omnisend - Missing navigation 5m API, Campaigns, Automation, Segments and 4 more
Started May 06, 2025, 01:30 PM UTC· resolved May 06, 2025, 01:36 PM UTC
- identified May 06, 2025, 01:30 PM UTC
We are experiencing a brief technical issue. Your automated messages and scheduled campaigns are running smoothly, and none of your data is affected. We appreciate your patience while we sort things out.
- resolved May 06, 2025, 01:36 PM UTC
This incident has been resolved.
Minor April 2, 2025 Customer Events (order events, checkout events) were not sent to Omnisend. –
Started Apr 02, 2025, 05:30 AM UTC· resolved Apr 02, 2025, 05:30 AM UTC
- resolved Apr 02, 2025, 12:14 PM UTC
Shopify had some sort of outage. During this time, Customer Events (order events, checkout events) were not sent to Omnisend. After the issue was resolved by Shopify, everything came back to normal. There was no data loss as we sync data from Shopify periodically for anything that was “missed”, so the events were recovered.
Notice March 2, 2025 Shopify shop order automations may be delayed – Email, Shopify, SMS, Push Notifications and 1 more
Started Mar 02, 2025, 07:25 PM UTC· resolved Mar 02, 2025, 07:25 PM UTC
- resolved Mar 02, 2025, 07:25 PM UTC
This incident has been resolved.
Major February 3, 2025 Data about Wix Carts is not collected to Omnisend 4h 57m Wix
Started Feb 03, 2025, 10:04 AM UTC· resolved Feb 03, 2025, 03:02 PM UTC
- investigating Feb 03, 2025, 10:04 AM UTC
Since Feb 2, Sunday around 12:00 PM EET, Omnisend does not collect Data about Carts (added product to car events) For some brands. The specific number or set of brands is not clear yet. As a result, some automations based on added product to cart events, like cart abandonment workflows, might not trigger.
- identified Feb 03, 2025, 10:26 AM UTC
We have identified, that the way we are using Wix frontend (in browser) API to send Cart event to Omnisend no longer works. It's not clear yet why, as there were no changes made by Omnisend. Searching for possible solutions.
- identified Feb 03, 2025, 11:03 AM UTC
We are still working on possible solution. By now it's clear, that cart events are not collected for shoppers who are not logged in to Wix shop. This explains why Carts events collection did not drop to zero, but instead was significantly reduced.
- identified Feb 03, 2025, 02:40 PM UTC
We have found a solution, that worked locally in developers environment and now working on bringing it to our clients.
- monitoring Feb 03, 2025, 02:55 PM UTC
Wix has rolled back the change that caused the issue. We are monitoring to make sure all functionality is back to normal.
- resolved Feb 03, 2025, 03:02 PM UTC
We have confirmed - Wix data flow to Omnisend is back to normal.
Minor January 8, 2025 Omnisend's functionality is affected by issues with Google cloud 3h 14m Email, Shopify, API, SMS and 11 more
Started Jan 08, 2025, 03:59 PM UTC· resolved Jan 08, 2025, 07:13 PM UTC
- investigating Jan 08, 2025, 03:59 PM UTC
We are currently investigating this issue.
- monitoring Jan 08, 2025, 04:00 PM UTC
System is recovering
- resolved Jan 08, 2025, 07:13 PM UTC
This incident has been resolved.
Critical December 5, 2024 Automations list on Omnisend platform is not loading 12m Automation
Started Dec 05, 2024, 09:49 AM UTC· resolved Dec 05, 2024, 10:01 AM UTC
- investigating Dec 05, 2024, 09:49 AM UTC
We are currently investigating this incident.
- monitoring Dec 05, 2024, 09:59 AM UTC
The issue has been identified, and a fix has been implemented.
- resolved Dec 05, 2024, 10:01 AM UTC
This incident has been resolved.
Minor November 29, 2024 Delays in email campaign sending 6h 37m Email, Shopify, BigCommerce, Campaigns and 3 more
Started Nov 29, 2024, 03:19 PM UTC· resolved Nov 29, 2024, 09:57 PM UTC
- investigating Nov 29, 2024, 03:19 PM UTC
We are currently investigating this incident.
- investigating Nov 29, 2024, 04:15 PM UTC
We are currently investigating the delays in email campaign sending. Launched campaigns are being queued and will be sent, there is no need to resend anything additionally. This issue is not currently affecting the automated emails. This issue is also strictly related to Email channel. Other channel campaigns are performing as per usual.
- investigating Nov 29, 2024, 04:15 PM UTC
We are continuing to investigate this issue.
- identified Nov 29, 2024, 04:52 PM UTC
The service provider is scaling their infrastructure to reduce delays.
- monitoring Nov 29, 2024, 05:30 PM UTC
Email campaigns latency decreased to 33 minutes.
- monitoring Nov 29, 2024, 05:58 PM UTC
Update from Service Provider engineering team: • projects that email campaigns sending will return to normal level within one hour; • new campaigns are processing faster due to the scaling.
- monitoring Nov 29, 2024, 06:34 PM UTC
Service provider implemented a fix and are currently monitoring the result. Next update is expected within 1 hour.
- monitoring Nov 29, 2024, 08:27 PM UTC
The delay for email campaigns continues to decrease. We are seeing the same continuous trend for the size of the queue. New campaigns are being sent faster thanks to scaling.
- resolved Nov 29, 2024, 09:57 PM UTC
System is back to operational level.
Major November 26, 2024 Issues with the segments using time-based filters 15h 45m Segments
Started Nov 26, 2024, 06:36 PM UTC· resolved Nov 27, 2024, 10:22 AM UTC
- investigating Nov 26, 2024, 06:36 PM UTC
Our team is currently investigating this incident.
- identified Nov 26, 2024, 09:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 27, 2024, 03:42 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 27, 2024, 08:31 AM UTC
All affected brands' segments were rebuilt by 05:04 LT time.
- resolved Nov 28, 2024, 09:39 AM UTC
This incident has been resolved.
Minor November 13, 2024 Log in is not working on the latest Google Chrome version 26m App
Started Nov 13, 2024, 10:29 AM UTC· resolved Nov 13, 2024, 10:55 AM UTC
- investigating Nov 13, 2024, 10:29 AM UTC
After the update to the newest Google Chrome version, users are unable to log in to Omnisend. We are currently investigating this incident.
- identified Nov 13, 2024, 10:32 AM UTC
We have identified the issue. We are testing the solution.
- identified Nov 13, 2024, 10:32 AM UTC
The issue has been found and is being mitigated, solution is being tested at the moment.
- resolved Nov 13, 2024, 10:55 AM UTC
This incident has been resolved.