Resolved after 21 hours 17 minutes, on October 20, 2025.
The issue has been resolved now - our support is fully reachable. We appreciate your patience.
Update timeline
- identified Oct 20, 2025, 09:44 AM UTC
We are currently experiencing an issue where some customer messages may not be reaching our support team or may experience delays. This is due to an ongoing incident with one of our third-party communication service providers. We’ll share more updates as soon as we have additional information.
- resolved Oct 21, 2025, 07:02 AM UTC
The issue has been resolved now - our support is fully reachable. We appreciate your patience.
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