Resolved after 5 hours 54 minutes, affecting Segments, on October 3, 2025.
We’ve confirmed the issue has been fully resolved and services are back to normal. Thank you for bearing with us.
Affected components
Update timeline
- investigating Oct 03, 2025, 08:43 AM UTC
We’re currently investigating an issue where segment contact counts may be displayed incorrectly. This only affects how counts are shown in the UI. There’s no known impact on campaigns sending. Our team is investigating and working to resolve this as quickly as possible.
- identified Oct 03, 2025, 09:00 AM UTC
We’ve identified the cause of the issue where segment contact counts may be displayed incorrectly. This only affects how counts are shown in the UI. There’s no known impact on campaign sending, and our team is double-checking this as part of the fix.
- monitoring Oct 03, 2025, 10:38 AM UTC
A fix has been deployed and we are currently monitoring its effectiveness.
- monitoring Oct 03, 2025, 01:25 PM UTC
We implemented a fix and are currently monitoring the result. All segments contacts count are restored.
- resolved Oct 03, 2025, 02:38 PM UTC
We’ve confirmed the issue has been fully resolved and services are back to normal. Thank you for bearing with us.
Your product runs on more than Omnisend
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services