Omnisend incident
Database maintenance caused registration and log in incident
Omnisend experienced a notice incident on September 23, 2025 affecting Email and Shopify, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 06:54 AM UTC
We are currently investigating this incident.
- investigating Sep 23, 2025, 06:55 AM UTC
The impact of the incident is the events from Shopify not being synced to Omnisend.
- identified Sep 23, 2025, 07:30 AM UTC
Omnisend - Database maintenance caused register and log incident. We are continuing to work on a fix for this incident.
- identified Sep 23, 2025, 08:30 AM UTC
We are still working on an incident resolution, putting all effort to resolve it asap. Events delay is still visible. Some of the events might have delay up to 2.9 hours.
- monitoring Sep 23, 2025, 09:35 AM UTC
We implemented a fix and are currently monitoring the results. There are none of the event delays except Order_Refunded. Order_refunded events still have 2h delay, and currently decreasing.
- resolved Sep 23, 2025, 10:08 AM UTC
This incident has been resolved. We’ve identified that some order confirmations were not delivered due to a significant data delay. Our team is currently investigating the root cause and will share more detailed information as soon as it becomes available.