Ocrolus incident

Delays with Encompass interactions causing degraded performance

Major Resolved View vendor source →

Ocrolus experienced a major incident on September 3, 2025 affecting Dashboard and Income, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 04:38 PM UTC
Resolved
Sep 03, 2025, 05:17 PM UTC
Duration
39m
Detected by Pingoru
Sep 03, 2025, 04:38 PM UTC

Affected components

DashboardIncome

Update timeline

  1. investigating Sep 03, 2025, 04:38 PM UTC

    We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

  2. identified Sep 03, 2025, 04:47 PM UTC

    We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.

  3. monitoring Sep 03, 2025, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2025, 05:17 PM UTC

    The system has fully recovered, and encompass interactions are now functioning as expected.