Ocrolus experienced a notice incident on October 20, 2025 affecting Document Processing, lasting 7h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 12:57 PM UTC
Document processing may be delayed this morning due to ongoing recovery from a cloud provider outage.
- monitoring Oct 20, 2025, 02:57 PM UTC
We are continuing to monitor the situation as our cloud provider's outage persists. At this time, we are observing only minor, intermittent failures. Our team is actively mitigating any resulting slowness, and document processing remains fully operational and stable.
- monitoring Oct 20, 2025, 05:08 PM UTC
Our cloud provider's outage is ongoing, but current impact remains limited. We're continuing to apply mitigations and monitor system performance closely. Document processing remains stable, and we’ll provide further updates if conditions change.
- resolved Oct 20, 2025, 08:44 PM UTC
Ocrolus remains fully operational as we continue to monitor the situation and await full service restoration from our cloud provider