Ocrolus incident

Delays in Updating Custom Fields

Minor Resolved View vendor source →
Started
Apr 29, 2026, 02:51 PM UTC
Resolved
Apr 29, 2026, 05:04 PM UTC
Duration
2h 12m
Detected by Pingoru
Apr 29, 2026, 02:51 PM UTC

Affected components

Income

Update timeline

  1. investigating Apr 29, 2026, 02:51 PM UTC

    We are noticing delays with Encompass interactions, causing delay in custom field updates. We are actively looking into this.

  2. identified Apr 29, 2026, 03:33 PM UTC

    We identified the root cause and are applying the necessary fix.

  3. monitoring Apr 29, 2026, 04:05 PM UTC

    Services are stabilizing following the fix, and we will continue to closely monitor performance.

  4. resolved Apr 29, 2026, 05:04 PM UTC

    The issue has been successfully resolved, and impacted services are now fully operational.

Looking to track Ocrolus downtime and outages?

Pingoru polls Ocrolus's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Ocrolus reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Ocrolus alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Ocrolus for free

5 free monitors · No credit card required