Ocrolus experienced a minor incident on April 29, 2026 affecting Income, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Income
Update timeline
- investigating Apr 29, 2026, 02:51 PM UTC
We are noticing delays with Encompass interactions, causing delay in custom field updates. We are actively looking into this.
- identified Apr 29, 2026, 03:33 PM UTC
We identified the root cause and are applying the necessary fix.
- monitoring Apr 29, 2026, 04:05 PM UTC
Services are stabilizing following the fix, and we will continue to closely monitor performance.
- resolved Apr 29, 2026, 05:04 PM UTC
The issue has been successfully resolved, and impacted services are now fully operational.