Ocrolus experienced a major incident on July 30, 2026 affecting Dashboard, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 04:44 PM UTC
We are currently investigating an issue where the Import to Encompass modal is not loading. Based on our initial analysis, the issue is related to an upstream ICE service as confirmed by ICE support. We will provide further updates as more information becomes available.
- investigating Jul 30, 2026, 05:31 PM UTC
Update from ICE: Our teams continue to focus on restoring our EPC service. This is absolute critical priority for us. We are actively working through methods to restore this service & we appreciate your patience as we continue.
- monitoring Jul 30, 2026, 06:18 PM UTC
Update: Progress has been made from ICE end, in restoring the processing of Encompass Partner Connect orders. The backlog has started processing, and completed orders should begin appearing in the application. Please note that processing the entire backlog will take some time, so users may continue to experience delays until all queued orders have been processed. We will continue to monitor the situation and provide further updates as they become available.
- resolved Jul 30, 2026, 07:13 PM UTC
The issue impacting the Import to Encompass modal has been resolved. Based on the update from ICE, Encompass Partner Connect is now fully operational. All backlog orders are currently being processed, and new orders are processing immediately. Note: Orders submitted through Encompass Partner Connect prior to 7:30 AM ET may need to be resubmitted.