Ocrolus experienced a minor incident on October 10, 2025 affecting Document Processing, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Document Processing
Update timeline
- investigating Oct 10, 2025, 03:36 PM UTC
We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
- monitoring Oct 10, 2025, 04:37 PM UTC
We have restored system operation, and we are working through the backlog of documents.
- resolved Oct 10, 2025, 05:52 PM UTC
Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.