Ocrolus experienced a major incident on January 29, 2026 affecting Dashboard, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Jan 29, 2026, 07:03 PM UTC
We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.
- monitoring Jan 29, 2026, 07:11 PM UTC
The performance of our authentication service has improved after we released a configuration change.
- resolved Jan 29, 2026, 07:26 PM UTC
Our authentication service has returned to normal performance.