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Official status page: https://status.ocrolus.com · Polled every 5 minutes · 6 components tracked

Real-time Ocrolus status, recent outages, and incident history — pulled directly from Ocrolus's official status page at https://status.ocrolus.com every 5 minutes. Pingoru tracks 6 Ocrolus services and has captured 4 incidents in the last 90 days (98.89% uptime). Get email, Slack, Discord, or webhook alerts the moment Ocrolus reports a new incident — free for 5 monitors, no credit card.

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Ocrolus uptime 98.89% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. Delays in Updating Custom Fields
    Resolved 2h 12m
    Started Apr 29, 2026, 02:51 PM UTC · Resolved Apr 29, 2026, 05:04 PM UTC
    Income
    4 updates · show timeline
    • investigating · Apr 29, 2026, 02:51 PM UTC

      We are noticing delays with Encompass interactions, causing delay in custom field updates.  We are actively looking into this.

    • identified · Apr 29, 2026, 03:33 PM UTC

      We identified the root cause and are applying the necessary fix.

    • monitoring · Apr 29, 2026, 04:05 PM UTC

      Services are stabilizing following the fix, and we will continue to closely monitor performance.

    • resolved · Apr 29, 2026, 05:04 PM UTC

      The issue has been successfully resolved, and impacted services are now fully operational.

    Latest: The issue has been successfully resolved, and impacted services are now fully operational.

  2. Delays in Document Processing and Detect Completion
    Resolved 6h 9m
    Started Apr 22, 2026, 10:59 PM UTC · Resolved Apr 23, 2026, 05:08 AM UTC
    Document ProcessingDetect
    4 updates · show timeline
    • investigating · Apr 22, 2026, 10:59 PM UTC

      Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

    • monitoring · Apr 22, 2026, 11:47 PM UTC

      We are continuing to clear the backlog and are actively monitoring the situation.

    • monitoring · Apr 23, 2026, 01:45 AM UTC

      We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

    • resolved · Apr 23, 2026, 05:08 AM UTC

      The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

    Latest: The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

See the full Ocrolus outage history

2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 2 incidents
  • Delays in Updating Custom Fields Resolved
    Started Apr 29, 2026, 02:51 PM UTC · Resolved Apr 29, 2026, 05:04 PM UTC · 2h 12m
  • Delays in Document Processing and Detect Completion Resolved
    Started Apr 22, 2026, 10:59 PM UTC · Resolved Apr 23, 2026, 05:08 AM UTC · 6h 9m

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Track Ocrolus uptime & incident history

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Frequently asked questions

What is Ocrolus's uptime?
Over the last 90 days, Ocrolus reported 98.89% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.ocrolus.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Ocrolus's uptime history rolling forward in real time.
Has Ocrolus had outages in 2026?
Yes — Ocrolus has had 4 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last Ocrolus outage?
The most recent Ocrolus incident was "Delays in Updating Custom Fields", which started on April 29, 2026 and was resolved on April 29, 2026. Pingoru captured this directly from https://status.ocrolus.com. See the full incident card above for affected components and the update timeline.
How often does Ocrolus have outages?
Based on the last 90 days, Ocrolus averages 1.3 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is Ocrolus's status page?
Ocrolus's official status page is https://status.ocrolus.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is Ocrolus down right now?
Ocrolus is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Ocrolus reports a change. Current status is based on 6 tracked services.
How does Pingoru know if Ocrolus is down?
We read https://status.ocrolus.com directly, using Ocrolus's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when Ocrolus has an outage?
Create a free Pingoru account and add Ocrolus as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
Ocrolus's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real Ocrolus incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Ocrolus issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official Ocrolus status?
We use Ocrolus's own status page at https://status.ocrolus.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Up" mean?
All tracked Ocrolus components are reporting operational. No incidents are currently affecting service.

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