Is Ocrolus down?
Last checked 6m agoNo incidents right now.
Ocrolus is operational right now. Last checked 6m ago; the most recent incident resolved 2h ago.
Real-time Ocrolus status, recent outages, and incident history — pulled directly from Ocrolus's official status page at https://status.ocrolus.com every 5 minutes. Pingoru tracks 6 Ocrolus services and has captured 4 incidents in the last 90 days (99.17% uptime). Get email, Slack, Discord, or webhook alerts the moment Ocrolus reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Dashboard
Timeline · 4 updates
- investigating · Jul 30, 2026, 04:44 PM UTC
We are currently investigating an issue where the Import to Encompass modal is not loading. Based on our initial analysis, the issue is related to an upstream ICE service as confirmed by ICE support. We will provide further updates as more information becomes available.
- investigating · Jul 30, 2026, 05:31 PM UTC
Update from ICE: Our teams continue to focus on restoring our EPC service. This is absolute critical priority for us. We are actively working through methods to restore this service & we appreciate your patience as we continue.
- monitoring · Jul 30, 2026, 06:18 PM UTC
Update: Progress has been made from ICE end, in restoring the processing of Encompass Partner Connect orders. The backlog has started processing, and completed orders should begin appearing in the application. Please note that processing the entire backlog will take some time, so users may continue to experience delays until all queued orders have been processed. We will continue to monitor the situation and provide further updates as they become available.
- resolved · Jul 30, 2026, 07:13 PM UTC
The issue impacting the Import to Encompass modal has been resolved. Based on the update from ICE, Encompass Partner Connect is now fully operational. All backlog orders are currently being processed, and new orders are processing immediately. Note: Orders submitted through Encompass Partner Connect prior to 7:30 AM ET may need to be resubmitted.
Latest: The issue impacting the Import to Encompass modal has been resolved. Based on the update from ICE, Encompass Partner Connect is now fully operational. All backlog orders are curren…
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- Document Processing
Timeline · 6 updates
- investigating · Jul 06, 2026, 03:29 PM UTC
We are currently investigating an issue causing an increased number of document processing failures due to unknown rejections. As a result, some documents may be rejected unexpectedly during processing. Our engineering team is actively working to identify the root cause and restore normal processing. We will provide additional updates as more information becomes available.
- investigating · Jul 06, 2026, 03:29 PM UTC
We are continuing to investigate this issue.
- identified · Jul 06, 2026, 03:53 PM UTC
Our team has identified the cause of the issue resulting in unknown document rejections and is actively working on a fix.
- monitoring · Jul 06, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring · Jul 06, 2026, 07:30 PM UTC
Root cause has been fixed and we are currently reprocessing the impacted documents. Our teams are closely monitoring the situation to ensure a complete recovery and maintain system stability throughout the process.
- resolved · Jul 07, 2026, 04:09 AM UTC
We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.
Latest: We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services …
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- Document Processing
Timeline · 3 updates
- investigating · Jun 05, 2026, 02:28 PM UTC
We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.
- monitoring · Jun 05, 2026, 03:55 PM UTC
Services are stabilizing and we continue to monitor performance.
- resolved · Jun 05, 2026, 04:13 PM UTC
The system has fully recovered, and encompass interactions are now functioning as expected.
Latest: The system has fully recovered, and encompass interactions are now functioning as expected.
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- Started Jul 30, 2026, 04:44 PM UTC · Resolved Jul 30, 2026, 07:13 PM UTC · 2h 28m
- Started Jul 06, 2026, 03:29 PM UTC · Resolved Jul 07, 2026, 04:09 AM UTC · 12h 40m
- Started Jun 05, 2026, 02:28 PM UTC · Resolved Jun 05, 2026, 04:13 PM UTC · 1h 44m