Ocrolus incident

Delays with Encompass interactions causing degraded performance

Minor Resolved View vendor source →

Ocrolus experienced a minor incident on June 5, 2026 affecting Document Processing, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2026, 02:28 PM UTC
Resolved
Jun 05, 2026, 04:13 PM UTC
Duration
1h 44m
Detected by Pingoru
Jun 05, 2026, 02:28 PM UTC

Affected components

Document Processing

Update timeline

  1. investigating Jun 05, 2026, 02:28 PM UTC

    We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

  2. monitoring Jun 05, 2026, 03:55 PM UTC

    Services are stabilizing and we continue to monitor performance.

  3. resolved Jun 05, 2026, 04:13 PM UTC

    The system has fully recovered, and encompass interactions are now functioning as expected.