Ocrolus incident

Encompass (ICE) Service Disruption Impacting Ocrolus Services

Minor Resolved View vendor source →

Ocrolus experienced a minor incident on October 6, 2026 affecting Document Processing, lasting 4h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 04:22 PM UTC
Resolved
Oct 06, 2026, 09:12 PM UTC
Duration
4h 49m
Detected by Pingoru
Oct 06, 2026, 04:22 PM UTC

Affected components

Document Processing

Update timeline

  1. identified Oct 06, 2026, 04:22 PM UTC

    We are aware of an ongoing issue with Encompass (ICE Mortgage Technology) that is impacting Ocrolus services, including EPC Services. Our teams are actively monitoring the situation and will provide updates as more information becomes available

  2. identified Oct 06, 2026, 06:35 PM UTC

    ICE teams continue to focus on restoring all Partner integrations. We are making progress and will post an update once all integrations are restored.

  3. resolved Oct 06, 2026, 09:12 PM UTC

    ICE has resolved the issue impacting Encompass/EPC services. We’ve verified from our end that document ingestion and processing are functioning normally. We’ll continue to monitor, but no further impact is currently expected.