Delays in Document Processing and Detect Completion

Update timeline

1. investigating Apr 22, 2026, 10:59 PM UTC

   Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

2. monitoring Apr 22, 2026, 11:47 PM UTC

   We are continuing to clear the backlog and are actively monitoring the situation.

3. monitoring Apr 23, 2026, 01:45 AM UTC

   We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

4. resolved Apr 23, 2026, 05:08 AM UTC

   The system has fully recovered, and all Detect and Document Processing services are now running smoothly.