NUACOM incident
Intermittent call failures affecting some accounts
NUACOM experienced a major incident on August 4, 2026 affecting Incoming Calls and Outbound Calls, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 09:50 AM UTC
We are investigating reports of intermittent call failures affecting inbound and outbound calls on a subset of customer accounts.
- identified Aug 04, 2026, 09:56 AM UTC
We have identified the cause of the incident as an issue affecting one of our platform databases, which is impacting call handling for a subset of accounts. Our engineering team is actively working on a fix. We will update this incident once the issue is resolved and services are fully restored.
- identified Aug 04, 2026, 10:17 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 04, 2026, 10:18 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 04, 2026, 10:18 AM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 04, 2026, 10:30 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 04, 2026, 01:54 PM UTC
This incident has been resolved.