Virgin Media Internet Connectivity Issues Affecting Customers

Update timeline

1. investigating Sep 14, 2026, 03:45 PM UTC

   We are aware that some customers using Virgin Media for their internet connectivity are currently experiencing service disruptions, which is impacting their ability to make and receive calls over the Nuacom platform. This is an issue with Virgin Media's network, not with Nuacom's infrastructure. Affected customers should contact Virgin Media directly to resolve their connectivity issues. Our platform and voice services are operating normally. If you are experiencing call issues and are NOT a Virgin Media customer, or if your Virgin Media connection is stable but you are still unable to make/receive calls, please contact our support team.

2. resolved Sep 14, 2026, 04:07 PM UTC

   The brief inbound call disruption reported over the last 30 minutes has been resolved. Calls are now being received normally. We do not yet have confirmation of the root cause, but it may have been related to the earlier Virgin Media connectivity issues affecting some customers. If you continue to experience call delivery problems, please contact our support team. Thank you for your patience.