NUACOM incident

Issue with incoming calls

Minor Resolved View vendor source →

NUACOM experienced a minor incident on September 8, 2025 affecting Cloud PBX and Incoming Calls and 1 more component, lasting 7h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 10:11 AM UTC
Resolved
Sep 08, 2025, 05:17 PM UTC
Duration
7h 5m
Detected by Pingoru
Sep 08, 2025, 10:11 AM UTC

Affected components

Cloud PBXIncoming CallsOutbound Calls

Update timeline

  1. investigating Sep 08, 2025, 10:11 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 08, 2025, 10:59 AM UTC

    The system is currently stable, and all services are operating normally. Our team is continuing to investigate the root cause of the earlier issue.

  3. identified Sep 08, 2025, 11:28 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 08, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 08, 2025, 05:17 PM UTC

    This incident has been resolved.