Outgoing Connectivity Issues Affecting Servers in UK South 2 Region

Update timeline

1. investigating Mar 12, 2026, 12:40 PM UTC

   We are currently investigating a connectivity issue affecting servers in the UK South 2 region and internal DNS resolvers. This may result in DNS resolution failures and impact connectivity to containers and APIs configured on customer sites. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible. Need help? You can chat with us or create a ticket through my.nexcess.net. We appreciate your patience and understanding while we work to stabilize connectivity. Thank you.

2. investigating Mar 12, 2026, 02:23 PM UTC

   Our engineering and Networking teams are continuing to investigate the issue affecting servers in the UK South 2 region. We are currently observing intermittent connectivity latency, which may cause sites and servers to respond slowly and impact connectivity. The containers and APIs configured on customer sites might fail to connect. The team is actively working to identify the root cause and restore normal service as quickly as possible. We appreciate your patience and understanding while we work to stabilize connectivity. Thank you.

3. monitoring Mar 12, 2026, 03:15 PM UTC

   Our Engineering and Networking teams have implemented a fix for the issue affecting servers in the UK South 2 region. Services are currently stable, though there may be slight latency while the systems continue to stabilize. We will continue to monitor the systems to ensure stability and confirm that services remain operating normally.

4. monitoring Mar 13, 2026, 12:01 AM UTC

   Our Engineering and Networking teams have implemented a fix for the issue affecting servers in the UK South 2 region. Services are currently stable, though there may be slight latency while the systems continue to stabilize. We will continue to monitor the systems to ensure stability and confirm that services remain operating normally.

5. monitoring Mar 13, 2026, 03:09 AM UTC

   Our Engineering and Networking teams are continuing to implement mitigation measures and are actively working to mitigate elevated traffic levels impacting the environment. Systems are currently stable, though slight latency may still be experienced while conditions continue to normalize. We will continue to closely monitor the environment to ensure stability and confirm that services remain operating normally.

6. resolved Mar 16, 2026, 02:03 PM UTC

   The mitigation measures implemented by our Engineering and Networking teams have successfully stabilized the environment. We have not observed any further issues following the fix, and all systems and services are currently operating normally. If you have any further questions or concerns, please feel free to reach out to us at [email protected] or via chat.