Nexcess experienced a critical incident on February 25, 2026 affecting us-midwest-2, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2026, 10:47 PM UTC
We are currently investigating an issue affecting multiple cloud hosts in our US-Midwest-2 region. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
- investigating Feb 25, 2026, 10:52 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 25, 2026, 11:07 PM UTC
The issue affecting multiple cloud hosts in the US-Midwest-2 region has been resolved. All affected services have been restored to normal operation. Our engineering team will continue to monitor the environment to ensure stability. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
- resolved Feb 26, 2026, 12:51 AM UTC
This incident has been resolved.