Nexcess experienced a notice incident on April 1, 2026 affecting Customer Portal, lasting 15h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2026, 10:17 AM UTC
Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser. We are actively working on this and will keep this space updated as we make progress.
- identified Apr 01, 2026, 10:24 AM UTC
Our team has identified the problem and are working on getting things back online. We are actively working on this and will keep this space updated as we make progress.
- monitoring Apr 01, 2026, 10:43 AM UTC
Our team has implemented the necessary steps to ensure seamless accessibility, and everything is working as expected at this time. We will continue to monitor for stability.
- resolved Apr 02, 2026, 02:02 AM UTC
The Nexcess Client Portal Access issue has been resolved. Services are now fully operational, and no further impact has been observed.