Nexcess incident
Service Disruption Due to Network Switch Failure
Nexcess experienced a minor incident on April 11, 2026 affecting Lansing, MI (DC3), lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 11, 2026, 08:29 PM UTC
We are currently experiencing a service disruption affecting some servers due to a failed network switch. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience as our engineers work to restore full service. If you have any further questions or concerns, please contact us at [email protected] or via Live Chat.
- monitoring Apr 11, 2026, 08:49 PM UTC
The issue was caused by a failed network switch, which has now been replaced. Affected services are coming back online, and we are currently monitoring to ensure stability. We appreciate your patience as our team worked to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal.
- resolved Apr 11, 2026, 09:44 PM UTC
We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.