Nexcess incident

Minor Outage on Subset of Cloudhosts on UK-South-2 Data Center

Nexcess experienced a major incident on April 15, 2026 affecting uk-south-2, lasting 52m. The incident has been resolved; the full update timeline is below.

Started: Apr 15, 2026, 10:58 PM UTC
Resolved: Apr 15, 2026, 11:51 PM UTC
Duration: 52m
Detected by Pingoru: Apr 15, 2026, 10:58 PM UTC

Affected components

uk-south-2

Update timeline

identified Apr 15, 2026, 10:58 PM UTC

Following a scheduled maintenance on our UK-South infrastructure a hardware issue was identified and is impacting a subset of the maintained hosts. We have engaged with engineers onsite and are working to correct the issue. If you have any questions please reach out to our support team. Live Chat via the Customer Portal: https://sites-portal.nexcess.com Email: [email protected] We appreciate your understanding and patience as we work to enhance our service. System Maintenance Reference: [CC-13363]
resolved Apr 15, 2026, 11:46 PM UTC

This incident has been resolved.