Nexcess experienced a minor incident on March 10, 2026 affecting us-midwest-1 and us-west-1 and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2026, 08:57 AM UTC
We are currently experiencing an issue affecting a subset of services on a KVM. Our engineers have detected the problem and are actively working to restore full functionality as quickly as possible. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a support case.
- resolved Mar 10, 2026, 09:05 AM UTC
The earlier issue affecting a subset of Cloudhosts under the KVM has now been fully resolved. All Cloudhosts on the KVM node are currently online and operating normally. Our engineering team has confirmed that services have been restored and are continuing to monitor the system to ensure stability. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience while our team worked to resolve the issue. If you continue to experience any problems or have questions, please reach out to our support team via Live Chat or by opening a support case.