Is NetVault Network down?

NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 data centre which is impacting internet services traversign through this data centre. Engineers are investigating as a prority and will provide updates shortly Back to current status Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 data centre which is impacting internet services traversign through this data centre. Engineers are investigating as a prority and will provide updates shortly

NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network. Updates will be made in due course.

NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network. Updates will be made in due course. June 12, 2026 10:05 AEST

NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network. One of our carrier upstreams seems to be heavily impacted by the issues and is the likely cause. Updates will be made in due course. June 12, 2026 10:37 AEST

NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network. One of our carrier upstreams seems to be heavily impacted by the issues and is the likely cause. Updates will be made in due course.

NetVault engineers have identified that the issue relates to one of our upstreams providers at DC3. NetVault engineers have manually routed around the issue the issue tobring as many services operational as possible. June 12, 2026 10:58 AEST

NetVault engineers have identified that the issue relates to one of our upstreams providers at DC3. NetVault engineers have manually routed around the issue the issue tobring as many services operational as possible.

NetVault engineers have confirmed that the upstream provider responsible for the disruption at our Brisbane DC3 data centre has resolved a network routing issue within their infrastructure, which was the root cause of this incident. Our engineers are currently monitoring the upstream connections for stability before re-enabling them fully. We expect services to fully stabilise once the upstream connections are confirmed stable. If you continue to experience issues, please contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) ✉️ Email: [email protected] June 12, 2026 11:17 AEST

NetVault engineers have confirmed that the upstream provider responsible for the disruption at our Brisbane DC3 data centre has resolved a network routing issue within their infrastructure, which was the root cause of this incident. Our engineers are currently monitoring the upstream connections for stability before re-enabling them fully. We expect services to fully stabilise once the upstream connections are confirmed stable. If you continue to experience issues, please contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) ✉️ Email: [email protected]

While services from our upstream provider appear to remain stable, out of an abundance of cauction, NetVault will leave services on alternate carrier interconnects before restoring the network back to its primary state later this evening. If you continue to experience issues, please contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) ✉️ Email: [email protected]

While services from our upstream provider appear to remain stable, out of an abundance of caution, NetVault will leave services on alternate carrier interconnects before restoring the network back to its primary state later this evening. If you continue to experience issues, please contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) ✉️ Email: [email protected] June 12, 2026 11:59 AEST

Services have been restored to their primary network state. An RFO (Reason For Outage) has been requested from the carrier in question. June 12, 2026 13:14 AEST

We are aware of an issue currently affecting NetVault phone services. Our engineering team has been alerted and is actively investigating the cause. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available. Customers requiring urgent assistance are encouraged to reach out via email to NetVault Support at [email protected] while we work to resolve this.

We are aware of an issue currently affecting NetVault phone services. Our engineering team has been alerted and is actively investigating the cause. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available. Customers requiring urgent assistance are encouraged to reach out via email to NetVault Support at [email protected] while we work to resolve this. Back to current status Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

Our engineers have identified the root cause of the current phone services disruption. The issue has been traced to a one of our upstream telephony carriers affecting inbound call routing. We are actively working with the affected upstream telephony carrier to restore full service as quickly as possible. NetVault engineers are routing around the affected upstream carrier where possible. Estimated Time to Restore: No ETR at this time. We understand the impact this may have and sincerely appreciate your patience. Further updates will be posted here as we make progress. In the meantime, if you require assistance please contact NetVault Support via email: 📧 Email: [email protected]

Our engineers have identified the root cause of the current phone services disruption. The issue has been traced to a one of our upstream telephony carriers affecting inbound call routing. We are actively working with the affected upstream telephony carrier to restore full service as quickly as possible. NetVault engineers are routing around the affected upstream carrier where possible. Estimated Time to Restore: No ETR at this time. We understand the impact this may have and sincerely appreciate your patience. Further updates will be posted here as we make progress. In the meantime, if you require assistance please contact NetVault Support via email: 📧 Email: [email protected] April 27, 2026 07:12 AEST

We are pleased to advise that the inbound call routing issue affecting NetVault phone services has been resolved. Our upstream telephony carriers have successfully restored full service and phones are now operating normally. We sincerely apologise for any inconvenience caused during this time and thank you for your patience. If you are still experiencing any issues, please don't hesitate to contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) 📧 Email: [email protected]

We are pleased to advise that the inbound call routing issue affecting NetVault phone services has been resolved. Our upstream telephony carriers have successfully restored full service and phones are now operating normally. We sincerely apologise for any inconvenience caused during this time and thank you for your patience. If you are still experiencing any issues, please don't hesitate to contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) 📧 Email: [email protected] April 27, 2026 07:38 AEST

This incident has been resolved and we are satisfied that phone services are operating as expected. This incident is now closed. April 27, 2026 09:18 AEST