Investigating - Telstra Mobile Services

Update timeline

1. identified Jul 07, 2026, 08:43 PM UTC

   NetVault Engineers have been alerted to a service disruption affecting Telstra mobile services. This service disruption appears to be a nationwide outage affecting all of Australia. As the Telstra mobile network underpins many different products offered by NetVault, many different services are affected. NetVault is moniting the situation closely and will be updating this incident when more details come to light. Your patience during this service outage is appreciated.

2. identified Jul 07, 2026, 08:43 PM UTC

   NetVault Engineers have been alerted to a service disruption affecting Telstra mobile services. This service disruption appears to be a nationwide outage affecting all of Australia. As the Telstra mobile network underpins many different products offered by NetVault, many different services are affected. NetVault is moniting the situation closely and will be updating this incident when more details come to light. Your patience during this service outage is appreciated. Back to current status Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

3. identified Jul 07, 2026, 11:14 PM UTC

   Allected services from the Telstra network appear to be gradually restoring, but NetVault monitoring is still showing many services offline. Reports indicate that rebooting the mobile handset or device can temporarily restore services, but this issue is still not fully resolved. More details will be shared here as to when NetVault engineers recieve more information from Telstra and our internal sources.

4. identified Jul 07, 2026, 11:14 PM UTC

   Allected services from the Telstra network appear to be gradually restoring, but NetVault monitoring is still showing many services offline. Reports indicate that rebooting the mobile handset or device can temporarily restore services, but this issue is still not fully resolved. More details will be shared here as to when NetVault engineers recieve more information from Telstra and our internal sources. July 8, 2026 06:43 AEST

5. identified Jul 08, 2026, 12:20 AM UTC

   Telstra are advising that 90% of the mobile network is back online. NetVault engineers are continuing to monitor the situation

6. identified Jul 08, 2026, 12:20 AM UTC

   Telstra are advising that 90% of the mobile network is back online. NetVault engineers are continuing to monitor the situation July 8, 2026 09:14 AEST

7. monitoring Jul 08, 2026, 05:05 AM UTC

   Monitoring from NetVault shows all services are back online, and no further issues have been seen within the Telstra Network. NetVault Engineers will continue to monitor the situation before closing off this incident report.

8. monitoring Jul 08, 2026, 05:05 AM UTC

   Monitoring from NetVault shows all services are back online, and no further issues have been seen within the Telstra Network. NetVault Engineers will continue to monitor the situation before closing off this incident report. July 8, 2026 10:20 AEST

9. resolved Jul 08, 2026, 08:21 AM UTC

   No further developments on this incident from Telstra. NetVault will close off this service disruption incident. Please contact the NetVault service desk if you have any further service difficulties. July 8, 2026 15:05 AEST