NetVault Network incident

NetVault DC3 and DC8 Service Interruption

Major Ongoing View vendor source →

NetVault Network is currently experiencing a major incident affecting Core NetVault Network and Carrier Upstreams and 1 more component, which began 22h ago. The vendor's full update timeline is below.

Started
Jul 15, 2026, 02:46 AM UTC
Resolved
Ongoing
Duration
● 21h 36m
Detected by Pingoru
Jul 15, 2026, 02:46 AM UTC

Affected components

Core NetVault NetworkCarrier UpstreamsCarrier Upstreams (Telstra IP Transit)VMware IaaS Private CloudOpenStack IaaS Public CloudPrivate MPLS ServicesPrivate MPLS Services (Network - NetVault Data Centre 3)Private MPLS Services (Network - NetVault Data Centre 8)SD-WAN InfrastructureSD-WAN Infrastructure (IaaS - Data Centre 3)

Update timeline

  1. investigating Jul 15, 2026, 02:46 AM UTC

    NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 and DC8 data centre which is impacting internet, cloud and telephone services that operate through these data centre. Engineers are investigating as a priority and will provide updates shortly.

  2. identified Jul 15, 2026, 03:04 AM UTC

    Our engineers have identified the cause of the service disruption at our Brisbane DC3 and DC8 data centres. The issue was an unexpected loss of power, separate to the scheduled power feed maintenance being undertaken by the data centre facility provider. Engineers are actively working to restore power and bring affected internet, cloud, and telephone services back online. ETR: Not currently available. We will provide an update as soon as one is confirmed. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]

  3. monitoring Jul 15, 2026, 03:40 AM UTC

    Power has been restored at our Brisbane DC3 and DC8 data centres, and all affected internet, cloud, and telephone services are back online. Our engineers are closely monitoring the environment to confirm ongoing stability before this incident is marked as resolved. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]