NetVault Network incident

NetVault DC3 and DC8 Service Interruption

Major Resolved View vendor source →

NetVault Network experienced a major incident on July 15, 2026 affecting Core NetVault Network and Carrier Upstreams and 1 more component, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 02:46 AM UTC
Resolved
Jul 15, 2026, 07:00 AM UTC
Duration
4h 13m
Detected by Pingoru
Jul 15, 2026, 02:46 AM UTC

Affected components

Core NetVault NetworkCarrier UpstreamsCarrier Upstreams (Telstra IP Transit)VMware IaaS Private CloudOpenStack IaaS Public CloudPrivate MPLS ServicesPrivate MPLS Services (Network - NetVault Data Centre 3)Private MPLS Services (Network - NetVault Data Centre 8)SD-WAN InfrastructureSD-WAN Infrastructure (IaaS - Data Centre 3)

Update timeline

  1. investigating Jul 15, 2026, 02:46 AM UTC

    NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 and DC8 data centre which is impacting internet, cloud and telephone services that operate through these data centre. Engineers are investigating as a priority and will provide updates shortly. Back to current status Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

  2. investigating Jul 15, 2026, 02:46 AM UTC

    NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 and DC8 data centre which is impacting internet, cloud and telephone services that operate through these data centre. Engineers are investigating as a priority and will provide updates shortly.

  3. identified Jul 15, 2026, 03:04 AM UTC

    Our engineers have identified the cause of the service disruption at our Brisbane DC3 and DC8 data centres. The issue was an unexpected loss of power, separate to the scheduled power feed maintenance being undertaken by the data centre facility provider. Engineers are actively working to restore power and bring affected internet, cloud, and telephone services back online. ETR: Not currently available. We will provide an update as soon as one is confirmed. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]

  4. identified Jul 15, 2026, 03:04 AM UTC

    Our engineers have identified the cause of the service disruption at our Brisbane DC3 and DC8 data centres. The issue was an unexpected loss of power, separate to the scheduled power feed maintenance being undertaken by the data centre facility provider. Engineers are actively working to restore power and bring affected internet, cloud, and telephone services back online. ETR: Not currently available. We will provide an update as soon as one is confirmed. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] July 15, 2026 12:46 AEST

  5. monitoring Jul 15, 2026, 03:40 AM UTC

    Power has been restored at our Brisbane DC3 and DC8 data centres, and all affected internet, cloud, and telephone services are back online. Our engineers are closely monitoring the environment to confirm ongoing stability before this incident is marked as resolved. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]

  6. monitoring Jul 15, 2026, 03:40 AM UTC

    Power has been restored at our Brisbane DC3 and DC8 data centres, and all affected internet, cloud, and telephone services are back online. Our engineers are closely monitoring the environment to confirm ongoing stability before this incident is marked as resolved. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] July 15, 2026 13:04 AEST

  7. resolved Jul 15, 2026, 07:00 AM UTC

    Power has remained stable at our Brisbane DC3 data centres, and all affected internet, cloud, and telephone services have been confirmed fully operational. This incident is now resolved. We apologies for any inconvenience this may have caused and thank you for your patience while our engineers worked to restore services. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] July 15, 2026 13:40 AEST