NetVault Network experienced a minor incident on August 14, 2026 affecting Voice Network and Voice Network (Hosted vPBX), lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2026, 02:37 AM UTC
We are currently investigating reports of degraded performance affecting NetVault vPBX clusters. Customers may experience intermittent issues with making or receiving phone calls, with services working normally at times and being affected at others. Our engineers are actively investigating the cause of this issue and we will provide an update as soon as more information becomes available. If you require further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] Back to current status Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close
- investigating Aug 14, 2026, 02:37 AM UTC
We are currently investigating reports of degraded performance affecting NetVault vPBX clusters. Customers may experience intermittent issues with making or receiving phone calls, with services working normally at times and being affected at others. Our engineers are actively investigating the cause of this issue and we will provide an update as soon as more information becomes available. If you require further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]
- monitoring Aug 14, 2026, 03:22 AM UTC
The degraded performance affecting NetVault vPBX clusters has stabilised. Our engineers continue to closely monitor the clusters to confirm the issue does not reoccur. Customers should now be experiencing normal service. We will provide a further update once we are confident the issue is fully resolved. If you require further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] August 14, 2026 12:37 AEST
- resolved Aug 14, 2026, 07:01 AM UTC
This incident has been resolved. NetVault vPBX clusters have remained stable throughout our monitoring period and services are now operating normally. We apologise for any inconvenience this may have caused. If you continue to experience any issues, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected] August 14, 2026 13:22 AEST