NetVault Network Outage History
NetVault Network is up right nowPingoru has recorded 7 incidents for NetVault Network: 5 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 10 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 8 of 720 (1%) |
| July 2026 | 2 | 16 of 744 (2%) |
| August 2026 | 1 | 4 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 218 (0%) |
Incidents, newest first
Minor August 14, 2026 NetVault vPBX Clusters 4h 23m Voice Network, Voice Network (Voice Network — Hosted vPBX)
Started Aug 14, 2026, 02:37 AM UTC· resolved Aug 14, 2026, 07:01 AM UTC
- investigating Aug 14, 2026, 02:37 AM UTC
We are currently investigating reports of degraded performance affecting NetVault vPBX clusters. Customers may experience intermittent issues with making or receiving phone calls, with services working normally at times and being affected at others. Our engineers are actively investigating the cause of this issue and we will provide an update as soon as more information becomes available. If you require further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]
- monitoring Aug 14, 2026, 03:22 AM UTC
The degraded performance affecting NetVault vPBX clusters has stabilised. Our engineers continue to closely monitor the clusters to confirm the issue does not reoccur. Customers should now be experiencing normal service. We will provide a further update once we are confident the issue is fully resolved. If you require further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]
- resolved Aug 14, 2026, 07:01 AM UTC
This incident has been resolved. NetVault vPBX clusters have remained stable throughout our monitoring period and services are now operating normally. We apologise for any inconvenience this may have caused. If you continue to experience any issues, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]
Major July 15, 2026 NetVault DC3 and DC8 Service Interruption 4h 13m Core NetVault Network, Core NetVault Network (Core NetVault Network — Network - NetVault Data Centre 3), Core NetVault Network (Core NetVault Network — Network - NetVault Data Centre 8), Carrier Upstreams and 18 more
Started Jul 15, 2026, 02:46 AM UTC· resolved Jul 15, 2026, 07:00 AM UTC
- investigating Jul 15, 2026, 02:46 AM UTC
NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 and DC8 data centre which is impacting internet, cloud and telephone services that operate through these data centre. Engineers are investigating as a priority and will provide updates shortly.
- identified Jul 15, 2026, 03:04 AM UTC
Our engineers have identified the cause of the service disruption at our Brisbane DC3 and DC8 data centres. The issue was an unexpected loss of power, separate to the scheduled power feed maintenance being undertaken by the data centre facility provider. Engineers are actively working to restore power and bring affected internet, cloud, and telephone services back online. ETR: Not currently available. We will provide an update as soon as one is confirmed. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]
- monitoring Jul 15, 2026, 03:40 AM UTC
Power has been restored at our Brisbane DC3 and DC8 data centres, and all affected internet, cloud, and telephone services are back online. Our engineers are closely monitoring the environment to confirm ongoing stability before this incident is marked as resolved. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]
- resolved Jul 15, 2026, 07:00 AM UTC
Power has remained stable at our Brisbane DC3 data centres, and all affected internet, cloud, and telephone services have been confirmed fully operational. This incident is now resolved. We apologies for any inconvenience this may have caused and thank you for your patience while our engineers worked to restore services. For further assistance, please contact NetVault Support: 📞 1300 513 262 (Option 2) 📧 [email protected]
Major July 7, 2026 Investigating - Telstra Mobile Services 11h 38m Voice Network, Voice Network (Voice Network — Telstra Mobile Network)
Started Jul 07, 2026, 08:43 PM UTC· resolved Jul 08, 2026, 08:21 AM UTC
- identified Jul 07, 2026, 08:43 PM UTC
NetVault Engineers have been alerted to a service disruption affecting Telstra mobile services. This service disruption appears to be a nationwide outage affecting all of Australia. As the Telstra mobile network underpins many different products offered by NetVault, many different services are affected. NetVault is moniting the situation closely and will be updating this incident when more details come to light. Your patience during this service outage is appreciated.
- identified Jul 07, 2026, 11:14 PM UTC
Allected services from the Telstra network appear to be gradually restoring, but NetVault monitoring is still showing many services offline. Reports indicate that rebooting the mobile handset or device can temporarily restore services, but this issue is still not fully resolved. More details will be shared here as to when NetVault engineers recieve more information from Telstra and our internal sources.
- identified Jul 08, 2026, 12:20 AM UTC
Telstra are advising that 90% of the mobile network is back online. NetVault engineers are continuing to monitor the situation
- monitoring Jul 08, 2026, 05:05 AM UTC
Monitoring from NetVault shows all services are back online, and no further issues have been seen within the Telstra Network. NetVault Engineers will continue to monitor the situation before closing off this incident report.
- resolved Jul 08, 2026, 08:21 AM UTC
No further developments on this incident from Telstra. NetVault will close off this service disruption incident. Please contact the NetVault service desk if you have any further service difficulties.
Major June 12, 2026 DC3 Service Interruption 7h 27m Core NetVault Network, Core NetVault Network (Core NetVault Network — Network - NetVault Data Centre 3), Carrier Upstreams, Carrier Upstreams (Carrier Upstreams — AAPT IP Transit) and 14 more
Started Jun 12, 2026, 12:05 AM UTC· resolved Jun 12, 2026, 07:32 AM UTC
- investigating Jun 12, 2026, 12:05 AM UTC
NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 data centre which is impacting internet services traversign through this data centre. Engineers are investigating as a prority and will provide updates shortly
- investigating Jun 12, 2026, 12:25 AM UTC
NetVault Engineers have been alerted to a service disruption at our Brisbane DC3 data centre which is impacting internet services traversign through this data centre. Engineers are investigating as a prority and will provide updates shortly
- investigating Jun 12, 2026, 12:37 AM UTC
NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network. Updates will be made in due course.
- identified Jun 12, 2026, 12:58 AM UTC
NetVault engineers are still investigating this issue as it appears to be a wider scale internet problem affecting QLD which is outside of the NetVault network. One of our carrier upstreams seems to be heavily impacted by the issues and is the likely cause. Updates will be made in due course.
- identified Jun 12, 2026, 01:17 AM UTC
NetVault engineers have identified that the issue relates to one of our upstreams providers at DC3. NetVault engineers have manually routed around the issue the issue tobring as many services operational as possible.
- monitoring Jun 12, 2026, 01:59 AM UTC
NetVault engineers have confirmed that the upstream provider responsible for the disruption at our Brisbane DC3 data centre has resolved a network routing issue within their infrastructure, which was the root cause of this incident. Our engineers are currently monitoring the upstream connections for stability before re-enabling them fully. We expect services to fully stabilise once the upstream connections are confirmed stable. If you continue to experience issues, please contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) ✉️ Email: [email protected]
- monitoring Jun 12, 2026, 03:14 AM UTC
While services from our upstream provider appear to remain stable, out of an abundance of cauction, NetVault will leave services on alternate carrier interconnects before restoring the network back to its primary state later this evening. If you continue to experience issues, please contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) ✉️ Email: [email protected]
- resolved Jun 12, 2026, 07:32 AM UTC
Services have been restored to their primary network state. An RFO (Reason For Outage) has been requested from the carrier in question.
Major April 26, 2026 Partial Service Disruption - NetVault Telephony Services 9h 48m Voice Network, Voice Network (Voice Network — Hosted vPBX), Voice Network (Voice Network — SIP Trunking), Voice Network (Voice Network — Microsoft Teams Phone System Direct Routing) and 1 more
Started Apr 26, 2026, 09:12 PM UTC· resolved Apr 27, 2026, 07:00 AM UTC
- investigating Apr 26, 2026, 09:12 PM UTC
We are aware of an issue currently affecting NetVault phone services. Our engineering team has been alerted and is actively investigating the cause. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available. Customers requiring urgent assistance are encouraged to reach out via email to NetVault Support at [email protected] while we work to resolve this.
- identified Apr 26, 2026, 09:38 PM UTC
Our engineers have identified the root cause of the current phone services disruption. The issue has been traced to a one of our upstream telephony carriers affecting inbound call routing. We are actively working with the affected upstream telephony carrier to restore full service as quickly as possible. NetVault engineers are routing around the affected upstream carrier where possible. Estimated Time to Restore: No ETR at this time. We understand the impact this may have and sincerely appreciate your patience. Further updates will be posted here as we make progress. In the meantime, if you require assistance please contact NetVault Support via email: 📧 Email: [email protected]
- monitoring Apr 26, 2026, 11:18 PM UTC
We are pleased to advise that the inbound call routing issue affecting NetVault phone services has been resolved. Our upstream telephony carriers have successfully restored full service and phones are now operating normally. We sincerely apologise for any inconvenience caused during this time and thank you for your patience. If you are still experiencing any issues, please don't hesitate to contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) 📧 Email: [email protected]
- resolved Apr 27, 2026, 07:00 AM UTC
This incident has been resolved and we are satisfied that phone services are operating as expected. This incident is now closed.
Major October 28, 2025 Service Disruption - NetVault DC1 (Brisbane) 2h 54m Core NetVault Network, Core NetVault Network (Core NetVault Network — Network - NetVault Data Center 1), VMware IaaS Private Cloud, VMware IaaS Private Cloud (VMware IaaS Private Cloud — IaaS - Data Centre 1) and 8 more
Started Oct 28, 2025, 09:57 PM UTC· resolved Oct 29, 2025, 12:52 AM UTC
- investigating Oct 28, 2025, 09:57 PM UTC
NetVault is currently experiencing a service disruption affecting systems hosted in NetVault DC1. Our engineering teams have been notified and are actively investigating the issue to determine the root cause and implement corrective actions. Further updates will be provided as soon as additional information becomes available. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore normal operations.
- identified Oct 28, 2025, 10:22 PM UTC
The issue has been identified as a power related issue at the NetVault DC1 Data Centre. Engineers are en-route to determine the root cause of the issue
- monitoring Oct 28, 2025, 11:16 PM UTC
Power issue has been resolved within the rack in question, engineers are working on restoring services.
- resolved Oct 29, 2025, 12:52 AM UTC
All systems are back online, and teams are performing a root cause analysis with the data centre vendor to determine if any future steps should be taken to prevent re-occurance.
Minor September 16, 2025 Outage on Voice infrastructure 11h 21m Voice Network, Voice Network (Voice Network — Hosted vPBX), Voice Network (Voice Network — SIP Trunking), Voice Network (Voice Network — Microsoft Teams Phone System Direct Routing) and 1 more
Started Sep 16, 2025, 08:28 AM UTC· resolved Sep 16, 2025, 07:49 PM UTC
- investigating Sep 16, 2025, 08:28 AM UTC
NetVault Engineers have been alerted to a service disruption within one of our Voice Carrier upstreams. Engineers are investigating the issue as a priority, and will report in once the investigation is complete.
- identified Sep 16, 2025, 08:39 AM UTC
Engineers have identified an issue with one of our voice carriers, and are in the process of routing around the issue identified (where possible).
- identified Sep 16, 2025, 08:45 AM UTC
Engineers have sucessfully routed outbound calls through alternate, redundant carriers, and are waiting an update from the affected carrier relating to inbound calls.
- monitoring Sep 16, 2025, 09:02 AM UTC
Services have restored from the affected voice carrier, and all inbound and outbound services appear to be functional again. Engineers will keep monitoring the situation to confirm stability, before migrating call flowback to their original paths
- resolved Sep 16, 2025, 07:49 PM UTC
All voice services remained stable overnight, and engineers have restored traffic to their primary paths. If any clients or channel partners are still experiencing issues, please contact the NetVault service desk for further assistance.