Neon One experienced a major incident on June 17, 2026 affecting Neon Pay and Neon CRM and 1 more component, lasting 6h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2026, 05:34 PM UTC
We are currently investigating an issue where Neon Portal is loading slowly for many users. We are seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
- investigating Jun 17, 2026, 06:59 PM UTC
We are continuing to investigate this issue with Neon Portal logins, but have not yet been able to pinpoint a resolution. Timeouts are intermittent so we recommend reloading. Load times are slow. Once you have completed Portal login and are inside your Neon One app, load times of the app are not affected. Front end forms and constituent/patron/fundraising pages are not affected by this issue.
- monitoring Jun 17, 2026, 07:38 PM UTC
Loading performance has improved, but we're continuing to monitor closely to ensure that the issue is fully resolved.
- resolved Jun 18, 2026, 12:26 AM UTC
Loading performance has maintained stable, but we'll continue to monitor closely to ensure that the issue does not recur.