Resolved after 5 hours 28 minutes, affecting Neon Pay, on March 19, 2025.
Neon Pay has been fully operational since 11:28 am U.S. Central Time, and we have confirmed that all charges are processing as expected. We will reach out individually to the small number of organizations impacted by today's issue. If you have any questions, please reach out to the Neon Pay Support team
Affected components
Update timeline
- investigating Mar 19, 2025, 04:26 PM UTC
Neon Pay Charges are currently timing out. We are investigating this issue and will post an update shortly.
- monitoring Mar 19, 2025, 04:37 PM UTC
A fix has been implemented and charge processing has been restored. We will continue to monitor. We apologize for any inconvenience this has caused.
- resolved Mar 19, 2025, 09:54 PM UTC
Neon Pay has been fully operational since 11:28 am U.S. Central Time, and we have confirmed that all charges are processing as expected. We will reach out individually to the small number of organizations impacted by today's issue. If you have any questions, please reach out to the Neon Pay Support team
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