Resolved after 2 days 17 hours, affecting Neon Pay and Neon CRM and 1 more, on November 28, 2025.
No new major issues have been found, but we will continue to monitor for further issues through the holiday weekend.
Affected components
Neon PayNeon CRMArts PeopleNeon Websites
Update timeline
- investigating Nov 28, 2025, 09:57 PM UTC
Twilio is currently having issues delivering SMS messages. This caused Neon SSO to be unable to deliver 2FA messages in time. We have failed over to another provider for SMS
- monitoring Nov 28, 2025, 09:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 30, 2025, 01:02 AM UTC
No new major issues have been found, but we will continue to monitor for further issues through the holiday weekend.
- resolved Dec 01, 2025, 03:22 PM UTC
This incident has been resolved.
Your product runs on more than Neon One
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services