Neon One incident

Neon SSO problems with sending SMS for 2FA

Notice Resolved View vendor source →

Neon One experienced a notice incident on November 28, 2025 affecting Neon Pay and Neon CRM and 1 more component, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 09:57 PM UTC
Resolved
Dec 01, 2025, 03:22 PM UTC
Duration
2d 17h
Detected by Pingoru
Nov 28, 2025, 09:57 PM UTC

Affected components

Neon PayNeon CRMArts PeopleNeon Websites

Update timeline

  1. investigating Nov 28, 2025, 09:57 PM UTC

    Twilio is currently having issues delivering SMS messages. This caused Neon SSO to be unable to deliver 2FA messages in time. We have failed over to another provider for SMS

  2. monitoring Nov 28, 2025, 09:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 30, 2025, 01:02 AM UTC

    No new major issues have been found, but we will continue to monitor for further issues through the holiday weekend.

  4. resolved Dec 01, 2025, 03:22 PM UTC

    This incident has been resolved.