pingoru pingoru Natlink had 23 outages in the last 2 years totaling 256h 46m of downtime, averaging 0.9 incidents per month.
There were 23 Natlink outages since July 4, 2025 totaling 256h 46m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Small part of users were missing their entitlements in the app. Issue has been resolved and fix has been applied to affected users. Apologies for the inconvenience.
We're currently investigating a potential issue affecting some users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
Dogs and devices shared with you do not show on the map in app version 8.14.4. They are shown while you take part in a hunt.
A fix for this has been released and is being applied to the app automatically. No update from the app store is needed, and there is nothing you need to do yourself. It may take some time before the fix reaches every device. Until it does, shared dogs and devices are still visible while you are taking part in a hunt.
Issue has been resolved, fix has been deployed to affected users. App will automatically download the fix.
Luna and some Artemis collars are affected
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are noticed an issue with WeHunt devices not sending location. The issue has now been fixed and we are monitoring the situation.
The issue has been resolved.
WeHunt GPS and WeHunt GPS II devices are not sending their position to our servers. An affected device may appear offline in the app, or show an old position, even though the device is switched on and working normally. Other collar models are not affected. We are investigating and will post an update as soon as we know more.
The issue has been identified and a fix is being implemented.
Location data from WeHunt GPS and WeHunt GPS II devices is working normally again. Thank you for your patience.
We are currently investigating this issue.
This incident has been resolved.
Avius collars where missing in the application and following many dogs created a sluggish map view
We are currently investigating this issue.
Issue has been solved.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have noticed downtime in location sending by Artemis, Supra, G10i, G1000, G500, G400FI devices between 8:50 and 9:03 CET Issue has since been alleviated and we are monitoring the situation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating a potential issue affecting some users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
Third party cloud operator issue affected the functionality of our support services. A fix has been deployed and were monitoring the results.
Support services functioning normally, apologies for the inconvenience.
We have identified an issue affecting Artemis devices during a recent update. In certain situations, the device may stop working. Next steps: Our engineering team is actively developing a recovery solution for affected devices. We will publish detailed instructions and provide support options as soon as they are available. We apologize for the inconvenience and are treating this issue with the highest priority. Updates will be posted on our support page as soon as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is already in place for affected users, but it may not resolve every related problem. Learn more in this support article: https://support.tracker.fi/en/support/solutions/articles/151000220149 You can change the article’s language after opening it.
A fix has been deployed and most Artemis devices are functioning normally again. However, some units remain affected. Please see this article for instructions on how to proceed: https://support.tracker.fi/en/support/solutions/articles/151000220149-important-notice-artemis-device-update-issue
An additional solution for the remaining affected Artemis devices may have been identified and is currently being tested. We will share further updates as soon as testing is complete.
We will contact customers directly who are expected to have an affected device via SMS. The message will include instructions on how to get a new replacement device as soon as possible.
This incident has been resolved.
We are currently experiencing possible delays on subscription activation due to a 3rd party payment issue. Service provider is investigating the issue.
We're monitoring the activation of incoming orders, affected order amount is minimal. Thank you for your patience.
Possible delay has now been resolved by service provider. Thank you for your patience
We are currently investigating delays in positioning
Currently there is an incident affecting at least the following devices: - Artemis - G10i - Supra
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Summary The issue causing delays in device location updates has been fully resolved. All systems are now operating normally. Root Cause The incident was traced to a temporary malfunction in the autoscaling process of one of our backend services, which briefly slowed the processing of location data for some devices. Resolution Our engineering team made adjustments to restore normal performance, and the service is now operating as expected. Next Steps We have implemented safeguards to reduce the risk of similar issues in the future.
We are currently investigating this issue.
We are continuing to investigate this issue.
We noticed that some customers using Luna and Bark devices recently experienced slower connection times on 4G/LTE. This was caused by temporary congestion with one of our network partners. The situation has already improved, and most devices should now connect as normal. We are monitoring the issue at our 3rd party network provider
Third party provider has resolved their issues.
Some users experienced issues with Webshop login. Issue has been resolved. Sorry for the inconvenience.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Position updates on Luna may be delayed by up to several minutes. We are aware of the issue and are actively working on a fix.
We are currently investigating this issue.
Issue has been identified at a 3rd party Network provider
Issue has been identified at a 3rd party Network provider
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing a network disruption due to an outage with one of our third-party providers. This may affect connectivity or access to some services. Our team is actively monitoring the situation and is in contact with the provider to restore normal operations as quickly as possible. We’ll continue to provide updates here as more information becomes available.
Has affect to connectivity of Tracker Active, Bark and some of Tracker Luna. We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our third-party provider has identified the root cause of the earlier network outage and has implemented a fix. We are currently monitoring systems to ensure full stability and performance.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
When attempting to launch the WeHunt X app and either log in or create a new account, the app crashes immediately. The user has attempted to resolve the issue by uninstalling and reinstalling the application, but the crash persists.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are having some network Issue connecting Collar with our server. Our Engineers working to find the route cause. Will come back with updates.
We are Identified issue. Our Engineers working on the solutions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.