Natlink incident

Network Operator Increased Authentication Times

Minor Resolved View vendor source →

Natlink experienced a minor incident on September 10, 2025 affecting Network Operators, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 05:38 AM UTC
Resolved
Sep 10, 2025, 09:03 AM UTC
Duration
3h 24m
Detected by Pingoru
Sep 10, 2025, 05:38 AM UTC

Affected components

Network Operators

Update timeline

  1. investigating Sep 10, 2025, 05:38 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2025, 05:39 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 10, 2025, 05:53 AM UTC

    We noticed that some customers using Luna and Bark devices recently experienced slower connection times on 4G/LTE. This was caused by temporary congestion with one of our network partners. The situation has already improved, and most devices should now connect as normal. We are monitoring the issue at our 3rd party network provider

  4. resolved Sep 10, 2025, 09:03 AM UTC

    Third party provider has resolved their issues.