Natlink experienced a minor incident on September 20, 2025 affecting Device commanding, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2025, 03:03 PM UTC
We have identified an issue affecting Artemis devices during a recent update. In certain situations, the device may stop working. Next steps: Our engineering team is actively developing a recovery solution for affected devices. We will publish detailed instructions and provide support options as soon as they are available. We apologize for the inconvenience and are treating this issue with the highest priority. Updates will be posted on our support page as soon as possible.
- investigating Sep 20, 2025, 03:44 PM UTC
We are continuing to investigate this issue.
- identified Sep 20, 2025, 09:50 PM UTC
The issue has been identified and a fix is already in place for affected users, but it may not resolve every related problem. Learn more in this support article: https://support.tracker.fi/en/support/solutions/articles/151000220149 You can change the article’s language after opening it.
- monitoring Sep 21, 2025, 10:51 AM UTC
A fix has been deployed and most Artemis devices are functioning normally again. However, some units remain affected. Please see this article for instructions on how to proceed: https://support.tracker.fi/en/support/solutions/articles/151000220149-important-notice-artemis-device-update-issue
- monitoring Sep 23, 2025, 04:45 PM UTC
An additional solution for the remaining affected Artemis devices may have been identified and is currently being tested. We will share further updates as soon as testing is complete.
- monitoring Sep 23, 2025, 08:32 PM UTC
We will contact customers directly who are expected to have an affected device via SMS. The message will include instructions on how to get a new replacement device as soon as possible.
- resolved Sep 26, 2025, 01:28 PM UTC
This incident has been resolved.