Natlink experienced a minor incident on July 28, 2025 affecting Tracking Service and Network Operators and 1 more component, lasting 8h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 07:18 PM UTC
We are currently experiencing a network disruption due to an outage with one of our third-party providers. This may affect connectivity or access to some services. Our team is actively monitoring the situation and is in contact with the provider to restore normal operations as quickly as possible. We’ll continue to provide updates here as more information becomes available.
- investigating Jul 28, 2025, 07:18 PM UTC
Has affect to connectivity of Tracker Active, Bark and some of Tracker Luna. We are continuing to investigate this issue.
- investigating Jul 28, 2025, 07:20 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 28, 2025, 07:23 PM UTC
Our third-party provider has identified the root cause of the earlier network outage and has implemented a fix. We are currently monitoring systems to ensure full stability and performance.
- monitoring Jul 28, 2025, 07:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 28, 2025, 08:05 PM UTC
This incident has been resolved.