Natlink incident

3rd party payment provider issue causing possible delays on order activation.

Minor Resolved View vendor source →

Natlink experienced a minor incident on September 19, 2025 affecting Payment Providers, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 09:46 AM UTC
Resolved
Sep 19, 2025, 11:45 AM UTC
Duration
1h 58m
Detected by Pingoru
Sep 19, 2025, 09:46 AM UTC

Affected components

Payment Providers

Update timeline

  1. identified Sep 19, 2025, 09:46 AM UTC

    We are currently experiencing possible delays on subscription activation due to a 3rd party payment issue. Service provider is investigating the issue.

  2. monitoring Sep 19, 2025, 11:01 AM UTC

    We're monitoring the activation of incoming orders, affected order amount is minimal. Thank you for your patience.

  3. resolved Sep 19, 2025, 11:45 AM UTC

    Possible delay has now been resolved by service provider. Thank you for your patience