Natlink experienced a minor incident on September 16, 2025 affecting Tracking Service, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2025, 08:00 AM UTC
We are currently investigating delays in positioning
- investigating Sep 16, 2025, 08:13 AM UTC
Currently there is an incident affecting at least the following devices: - Artemis - G10i - Supra
- identified Sep 16, 2025, 08:23 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 16, 2025, 08:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 09:09 AM UTC
Summary The issue causing delays in device location updates has been fully resolved. All systems are now operating normally. Root Cause The incident was traced to a temporary malfunction in the autoscaling process of one of our backend services, which briefly slowed the processing of location data for some devices. Resolution Our engineering team made adjustments to restore normal performance, and the service is now operating as expected. Next Steps We have implemented safeguards to reduce the risk of similar issues in the future.