Natlink incident

Collar Location disruption

Critical Resolved View vendor source →

Natlink experienced a critical incident on July 4, 2025 affecting Tracking Service and Safety Monitoring and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2025, 08:19 AM UTC
Resolved
Jul 04, 2025, 08:23 AM UTC
Duration
3m
Detected by Pingoru
Jul 04, 2025, 08:19 AM UTC

Affected components

Tracking ServiceSafety MonitoringMap service

Update timeline

  1. investigating Jul 04, 2025, 08:19 AM UTC

    We are having some network Issue connecting Collar with our server. Our Engineers working to find the route cause. Will come back with updates.

  2. identified Jul 04, 2025, 08:21 AM UTC

    We are Identified issue. Our Engineers working on the solutions.

  3. monitoring Jul 04, 2025, 08:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 04, 2025, 08:23 AM UTC

    This incident has been resolved.