My Emma incident
Intermittent Issues Loading Previews or Sending Tests in the Email Editor
Ongoing since 09:29 AM UTC, affecting Email Editor and Campaign Sending and 1 more.
The root cause has been identified and an update pushed to restore services. If you still experience issues, please log out of the application and restart your browser, clearing cache and cookies if needed. We will continue to monitor systems before fully resolving this incident.
Affected components
Update timeline
- investigating Oct 28, 2026, 09:29 AM UTC
We are experiencing intermittent issues in the Email Editor that are preventing Previews from loading fully or can prevent test campaigns sending. Our teams are investigating the root cause; in the meantime, refreshing your browser or logging in/out of the application may be necessary to restore functionality. We will provide further updates as soon as possible.
- monitoring Oct 28, 2026, 09:59 AM UTC
The root cause has been identified and an update pushed to restore services. If you still experience issues, please log out of the application and restart your browser, clearing cache and cookies if needed. We will continue to monitor systems before fully resolving this incident.
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